Technical Account Manager - Qualcomm - Farnborough, Hampshire

Qualcomm

Location: Hampshire

Job Type: Full time

Posted



Company:

Qualcomm Technologies International Ltd

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

QUALCOMM Inc. (www.qualcomm.com) is a global provider of innovative Smartphone, Automotive and IoT products and services based on advanced modems, application processors & multimedia technologies.

Qualcomm values close collaboration with its customers offering comprehensive technical support & design services to enable accelerated product development and to bring industry-first technologies to market.

The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical topics during the development. Technical support will be managed throughout the full lifecycle from concept through factory introduction and mass production maintenance for EMEA customers.

The TAM/CPM closely tracks customer priorities and schedules and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered.

The TAM/CPM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management.

Responsibilities:
* Solid technical knowledge of Qualcomms Chipset products, technologies and roadmap which include LTE, UMTS (WCDMA/HSDPA/HSUPA and GSM/GPRS/EDGE) , TDSCDMA and 5G.

* Negotiating, establishing and managing effective technical support activities & plans towards customers

* Tracking customer program schedules and priorities, risk management.

* Assessing complex technical issues arising from customer product developments

* Leading and coordinating engineering resources in resolving complex technical issues

* Building, maintaining and leveraging a network of engineering specialists within Qualcomm

* Organizing technical training, design reviews and engineering workshops on behalf of customers

* Hosting conference calls and web meetings

* Providing Technical support to business development

Minimum Qualifications

Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.
2+ years Software Applications Engineering, Software Development experience, or related work experience.
2+ years experience with debugging techniques.
2+ years experience with Programming Language such as C, C++, Java, Python, etc.

Preferred Qualifications:

* Technical Project or Program management within Mobile, Automotive or Telematics

* Technical understanding of wireless system, technologies and Interfaces.

* Proven analytical and problem-solving skills

* Team player with a successful track-record of working inside diverse global organizations

* Ability to simultaneously support multiple projects and to work across functions

* Leadership, communication and reporting skills

* Knowledge of wireless technologies LTE, UMTS (WCDMA/HSDPA/HSUPA and GSM/GPRS/EDGE) , TDSCDMA and 5G

* Knowledge of various regulatory (GCF/PTCRB) and wireless carrier certification

* Advantageous would be recent experience in HW/SW product design, development and troubleshooting of advanced ARM based processor platforms with embedded Linux

Education Requirements:

Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found herefor assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.

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