Account Manager

Do you have deep experience in fullcycle SaaS sales, including new business development?

Are you an expert in building strong customer relationships focused on outcomes by delivering software solutions in complex environments?

Location: UK

About Our Team

Our team is a collaborative, consultative sales group focused on building strong customer relationships and delivering software solutions in complex environments. We work closely with internal partners to support customers across the full sales lifecycle, with a shared focus on teamwork, accountability, and longterm customer success

About the Role

The Account Manager IV, Software is responsible for managing assigned accounts and driving revenue growth through strategic account planning and fullcycle sales execution. This role requires a consultative approach to selling, the ability to navigate complex customer organisations, and close collaboration with internal teams to deliver valuedriven software solutions

Responsibilities

• Manage the full sales lifecycle, from prospecting and opportunity identification through to close

• Grow revenue through active pipeline development and strategic account planning within assigned accounts

• Develop and present solutionfocused proposals for software and services in partnership with internal stakeholders

• Build strong customer relationships and work through issues to ensure high levels of customer satisfaction and retention

• Develop and maintain accurate sales forecasts by tracking pipeline activity and opportunity progression in CRM systems

• Execute strategic account plans to expand and deepen relationships within existing customer accounts

• Partner with internal teams to resolve customer issues efficiently and protect longterm account value

• Represent the software portfolio at customer meetings, industry events, and speaking engagements as required

• Maintain disciplined reporting and sales activity management to support revenue planning and performance tracking

Requirements

• University degree, Master or degree in a technical field is advantageous.

• Proven experience in fullcycle software or SaaS sales in research or academic environments, including new business development

• Strong consultative selling skills and the ability to operate effectively in complex sales environments

• Experience working in a teambased selling model with internal partners such as solution or technical teams

• Strong negotiation, communication, and presentation skills, with effective use of CRM and forecasting tools

• Sales experience at senior levels (minimum of 5 years)

• Public sector tender (RFI / RFP) experience

• Experience selling enterprise software.

• Experienced in working in an international matrixed organisation.

Work in a way that works for you

We promote a healthy worklife balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave, and tuition reimbursement, we will help you meet both your immediate responsibilities and long-term goals.

• Working remotely from home and at our office in a hybrid working style

• Working flexible hours - flexing the times you work in the day

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative, and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life assurance

• Access to a competitive contributory pension scheme

• Long service awards

• Save As You Earn share option scheme

• Travel Season ticket loan

• Maternity, paternity, and shared parental leave

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts via Perks at Work

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the worlds grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.