Have a front row seat at the human side of insurance

Job Location: London

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Commercial Property Loss Adjusters in London.

About the role

As a Commercial Property Loss Adjuster, you'll manage a caseload of commercial property damage claims up to £100k in value across London and surrounding areas. You'll be the trusted expert guiding clients through the claims process, balancing technical investigation with exceptional customer service while delivering fair and timely outcomes.

You'll investigate losses across a wide range of commercial premises, establish the cause and extent of damage, liaise with policyholders, brokers, insurers and contractors, and drive claims through to a successful conclusion.

In this role you will support organisations, business and property owners during some of their most challenging moments such as a fire causing damage to a manufacturing facility, an escape of water affecting a multi-tenanted building, storm damage to a retail premises, or events impacting business continuity.

Following site visits, you'll prepare detailed reports, evaluate policy coverage, quantify losses and provide recommendations to insurers and other stakeholders.

Alongside visits across London and surrounding areas, we're happy for your base to be a balance of our office and your home.

Skills and requirements you will have when you apply:

• Full UK Driving Licence: Essential for travelling to commercial properties and claimant locations.

• Excellent Communication Skills: Able to confidently engage with policyholders, brokers, insurers, loss mitigation specialists, surveyors, contractors and other stakeholders.

• Customer: ability and passion to support the customer journey and deliver effective outcomes

• Commercial Adjusting Experience: Candidates should ideally have experience of commercial property losses and be able to demonstrate a track record of providing excellent customer service. Existing market profile within the local market would be an advantage.

• Investigation & Problem Solving: Strong analytical skills with the ability to establish cause, assess damage and make evidence-based decisions.

• Time Management: Capable of planning your own workload, prioritising competing demands and managing multiple claims simultaneously.

• Report Writing: Ability to produce clear, accurate and professional reports supported by sound technical reasoning.

Helpful, but not essential

• Use of Apple software such as iPads or other tablet-based technology

• Cert CILA, Dip CILA, ACILA or similar and/or commitment to work towards this

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• You will join an appropriate incentive (bonus) scheme

• Fully funded company vehicle or cash in lieu allowance

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Employee assistance programme for employee wellbeing

• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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