By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Job Location: Glasgow / UK – remote working
Job Type: Permanent, full time
Remuneration: Competitive salary taking into account skills, experience and qualifications

Keep Things Moving and Deliver a Great Customer Experience

We have an exciting opportunity for a Diary Co-ordinator to join our specialist Subsidence team, providing essential administrative and customer service support to help ensure claims progress smoothly from the outset.

You'll be responsible for coordinating diaries and appointments, handling telephone enquiries, logging new claims and maintaining accurate information on our systems. Working closely with customers and colleagues, you'll make sure appointments are effectively organised and customers receive a friendly, professional service.

You don't need previous insurance, claims or subsidence experience to join us. We're looking for someone who is organised, accurate and customer-focused, with great attention to detail and the ability to manage changing priorities. Experience in administration, customer service, scheduling or a similar environment would give you a great foundation, and we'll provide the training you need to develop your knowledge.

Ideally, you'll be based in Glasgow, although we're also happy to consider candidates based elsewhere in the UK who are looking for a home-based opportunity.

The skills you will have when you apply:

• Organisation & Diary Management – Able to coordinate appointments, manage schedules and prioritise a busy workload effectively.
• Customer Service – A friendly, professional and helpful approach, with a genuine commitment to providing a positive customer experience.
• Communication Skills – Confident communicating over the telephone and able to provide clear and helpful information to customers and colleagues.
• Accuracy & Attention to Detail – Takes pride in getting things right and ensuring customer and claim information is recorded accurately.
• Administration Skills – Comfortable completing administrative tasks, updating systems and maintaining clear and accurate records.
• Time Management – Able to balance multiple activities, deadlines and changing priorities while maintaining a high standard of service.
• Teamwork – Enjoys working collaboratively with colleagues and contributing to a supportive and positive team environment.
• Adaptability – Comfortable working in a busy environment and responding positively when priorities or customer needs change.
• Technology Skills – Comfortable using IT systems and able to learn new processes and technology with training and support.

What we’ll give you for this role:

Remuneration & more

• Competitive salary based on skills and experience
• Holiday allowance of 25 days plus bank holidays
• Hybrid working options (office and home)

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for wellbeing support
• Group Income Protection

Other benefits

• Voluntary benefits – green car scheme, dental cover, annual medical assessment, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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