By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Be the backbone of seamless operations and technology support

📍 Location: London – 4 days in London, 1 day WFH

🕒 Job Type: Permanent
💼 Remuneration: Competitive, based on skills, experience, and qualifications

We have a fantastic opportunity for a Loss Adjusting Operations Executive based in London.

The Loss Adjusting Operations Executive provides comprehensive administrative and operational support to senior leadership and the wider business services team within Global SpecialtyEnergy. The role is crucial to daily operations across multiple functions, including claims file management, executive assistance, accounting and billing administration, client relationship management, marketing support and event coordination.

As a Loss Adjusting Operations Executive, you'll support the team in ensuring smooth day-to-day operations and liaising with a range of stakeholders. From working with Sedgwick's IT function on behalf of the team to assisting with operational processes and claims handling, you'll play a vital role in keeping systems and services running efficiently for this growing team.

The skills you will have when you apply

• Excellent organisational skills: Manage digital documentation, folders and adjustment records.

• Communication skills: Liaise with internal teams and external stakeholders.

• IT troubleshooting skills: Act as a first point of contact for resolving technical issues.

• Time management: Balance billing duties, operations and claims-handling responsibilities.

• Systems support: Manage and assist colleagues in using case systems, tracking progress and ensuring accurate entries.

Job Responsibilities

• OPERATIONAL & CLAIMS MANAGEMENT SYSTEM SUPPORT

o Complete extensive training across in-house claims management, purchasing, expenses and travel systems to support the management of international claims files and the delivery of services to insurers, brokers and their clients.

o Assist colleagues with claims management system-related administrative processes where required, and support the onboarding of new colleagues into the Global Specialty Energy teams.

• BILLING & FINANCIAL ADMINISTRATION

o Support the wider accounts and credit control teams with tasks relating to client invoicing and financial documentation, including London Market and inter-company invoicing.

o Assist in maintaining billing records and preparing documentation required for WIP management and invoicing processes.

o Ensure expenses are assigned to claims files for inclusion on invoices and reimbursement, liaising with internal teams so billing information is accurate and complete.

• EVENTS SUPPORT

o Assist in planning, coordinating and providing administrative support for company events and industry engagements.

o Provide client-facing support for the adjusting team before, during and after events, requiring a detailed understanding of the international Energy markets and the Energy product offering.

• EXECUTIVE SUPPORT

o Provide complex administrative and operational support to senior executives.

o Manage and process executive expense claims, ensuring accuracy, compliance with company policies and correct claims-file allocation.

o Assist with scheduling, document preparation, report formatting, proofreading and general executive administration.

• GENERAL ADMINISTRATION

o Provide day-to-day administrative support across the team.

o Manage documentation, internal records and operational tasks.

o Handle a variety of administrative responsibilities as required by the Operations and Executive Support Manager.

What you get:

The skills that will be developed once working

• We will provide all the Sedgwick-specific training you need to thrive in this role.

• What we'll give you for this role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Participation in an appropriate incentive (bonus) scheme

• Holiday allowance of 25 days plus public holidays

• Flexible working from the office or your home

Health & support

• Private healthcare plan, including pre-existing conditions

• Life assurance

• Employee assistance programme for employee wellbeing

• Group Income Protection

• Other benefits

• Voluntary benefits, including dental cover, wellness and digital GP applications

This isn't just a position, it's a pivotal role in shaping our operational excellence. At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you and your team members to excel, with a comprehensive training programme that includes more than 15,000 on-demand courses, role-specific training and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you

Think we'd be a great match? Apply now - we want to hear from you. If you're unsure whether you have all the skills needed, please still apply. We welcome applicants from all backgrounds, from seasoned professionals to those returning to the workforce and everyone in between.

We are proud to have a zero-tolerance policy towards discrimination of any kind, regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. After the closing date, we will review all applications and may select applicants for an interview, which may be virtual or in person.

#LI-HYBRID