Description

About the role

This role champions the voice of the subscriber and drives consumer-focussed thinking, helping to deliver great reader and competitor understanding to editorial, subscriptions, product, strategy and commerce departments.

Key responsibilities

• Provide reader, market and competitor research to support the editorial, subscriptions, product, strategy and commerce departments.
• Lead a team of two Senior Research Executives, a Research Executive and a Graduate.
• Deliver and manage regular competitor reporting to the business.

• Ensure research projects across the team are scoped and briefed effectively - framing objectives to ensure that any primary research undertaken is aligned with business needs; setting expectations for what will and won’t be achieved; clearly defining the deliverables and individual project responsibilities.
• Analyse and integrate information from disparate sources (internally and externally), translating research findings and competitor intel into robust, clear, actionable insights and strategic recommendations.
• Help define growth opportunities, ensuring key reader learnings are synthesised from all sources and shared across the organisation in a way that inspires action and unlocks internal expertise for the wider organisation.
• Act as an ambassador for Reader Research, building key internal relationships to help raise the profile of the team so that it is known, supported and valued by the organisation.
• Identify potential gaps in insight and make recommendations on how they can be filled.
• Work with the wider I&A team to deliver cross-company insights.

Requirements

• Extensive experience in both qualitative and quantitative research, with significant experience running market and customer research projects end to end.
• Able to juggle numerous projects at once, prioritising and delegating where necessary.
• Strong communicator and storyteller.
• Approachable, naturally inquisitive, passionate about research/ the voice of the subscriber, with a strong desire to truly understanding people, and what makes them tick.
• Passionate about our brand, with a strong knowledge of the media and publishing industry.
• Advanced knowledge of the Google Suite toolset including Sheets, Docs and Slides.
• Ideally experience of using market research tools such as TGI, Comscore, PAMCo or equivalent.

Benefits

• The Telegraph supports flexible working, per your line manager’s agreement.
• A range of excellent benefits (including on-site gym, massages, GPs, private medical insurance, employee pension, Cycle to Work and more).
• In-role development and access to formal development.
• Competitive salary