Job Description

Zendesk’s people have one goal in mind - to make customer experience better. Our products help more than 125,000 global brands (like Airbnb, Uber, JetBrains and Slack) make their billions of customers happy, every day. Our Engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously interesting. In fact, our global Engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.

Due to ongoing growth in the Melbourne offices, we’re now seeking an experienced Linguistic Engineer to add further capability to the team. You’ll be testing highly technical, multi-tiered SaaS products in our agile development environment, while assuring our products feel native to the languages we support. You love figuring out how to make things better, faster and more reliable in collaboration with other teams who can help you in your mission.

What will you get to do every day?

• Run multiple product release schedules by communicating with Engineers and Product Managers globally.
• Provide critical feedback to both Software Engineers, Product Managers, and Design Teams to improve i18n features and standard methodologies.
• Identify and clearly explain software defects to Engineers through the use of our defect tracking system.
• Prepare and implement test plans for linguistic testing by 3rd-party vendors.
• Perform creative exploratory QA of new features and products to ensure seamless non-English user experience.
• Actively engage in the continuous improvement of test practices with a focus on speed, quality and innovation.

What you'll bring to the role?

• Substantial software experience preferably in a Software as a Service environment.
• A commitment to quality software translation and the knowledge and skills to achieve the goal.
• Expert knowledge in localisation & internationalisation.
• Good understanding of language mechanics and the challenges you face through the localisation process.
• Hands-on QA & test plan development experience, ideally in multiple languages.
• Sound understanding of application and agile development practices.
• Large scale project management experience, ideally on products supporting multiple languages.
• Strong knowledge of web technologies such as HTML, CSS, JavaScript, JSON and APIs.
• Native proficiency, both written and verbal, in a language in addition to English.
• Willingness to present new ideas and suggest process improvements to enhance the capability of our products and team environment.
• A love for problem-solving, independent research and languages.
• Excellent communication skills and a healthy desire for collaboration.

That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to hear more from you.

Benefits include stock, flexible working hours, training allowance, private medical health cover, mobile phone allowance and 4 months gender-neutral parental leave. Being a high growth, global company, you’ll have the opportunity to travel and learn from highly experienced Engineers in Melbourne, Singapore, San Francisco as well as our other global offices.

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to our local communities. CSR activities are encouraged throughout Zendesk.

We are an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information we may process, and where Zendesk may process it, as well as its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of it.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk

has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.