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We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

The world is changing. Our ambitious, new strategy will respond. At Lloyds Banking Group (LBG), we have already built the market leading digital banking platform. But we need hardworking people like you if we're to continue to innovate, collaborate and adapt to the meet the ongoing digital needs of our customers.

Want to hear more?

You'll provide support and project services to Trade Floor for unified communications based on IPC, Teams and Cisco Unified Communications Manager (CUCM) Systems. The role will primarily revolve around the support of voice systems and associated third party applications such as voicemail, unified messaging, voice recording etc. You'll need good IT and networking knowledge to support the role.

Expected to maintain awareness of the technology trends in this arena, together with a good working knowledge of existing and new products and applications. A good sense of urgency is required, together with the ability to quickly determine the scale and scope of an issue.

Ability to engage the right resource to assist in problem determination and resolve is also critical. Prepared to work weekends.

Your accountabilities will include;

• Performing Daily Checks to report on infrastructure integrity.

• Managing day-to-day incidents and voice problems globally.

• Undertake configuration management work in accordance with the Change Management procedures.

• Working on issues escalated from Tier-1 engineers.

• Building solid working relationship with key customers and act as a key engineer.

• Documenting and sharing processes and procedures with the team.

• Highlighting potential problems and take a pro-active approach.

• Manage communication and call logging with third parties and IPC/Cisco TAC.

• Attaining and maintaining appropriate manufacturer accreditations/certifications as agreed with management.

About you;

• Cisco career certifications CCNA minimum.

• Risk Management experience.

• Customer facing and able to understand technical issues while clearly and professionally communicating to stakeholders.

• Trade Floor / Financial Markets experience.

• Hardworking, flexible and enthusiastic, team player with a genuine interest in unified communication technologies and the benefits this technology brings.

• Willing to work weekends, out of hours and be part of a 24/7 On-Call rota.

Essential Technologies needed;

• IPC Unigy V4-V5

• Cisco Call Manager 11.x +

• Call Recording concepts, NICE NTR, Verint

• Knowledge of Microsoft Telephony Solutions.

• Internal & on-net Private Wires. (SIP PW’s, CAS, MRD, ARD)

• Voice and Video network transport.

• Basic networking knowledge Layer 2 and Layer 3 technologies

• SIP telephony solution design and troubleshooting

Desirable (Non-Essential Skills):

• VMWare Virtualisation VSphere

• Cisco CME, CUE, Unity Connection

• Network Management – Infoblox

• Application integration and software Development.

• CRM Tool experience.

What will you get in return?

You’d also get a benefits package that includes;

• A performance related bonus

• Generous pension contribution

• 28 Days leave plus bank holidays

• A flexible cash pot (4% of base salary) to spend on benefits

• Private health cover

• Wider corporate benefits and perks

As a new colleague, you’ll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

So if you possess the skills we’re seeking then get in touch, we’d love to hear from you.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.