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Job Description Summary

Job Description

Senior Implementation Manager

Lloyds Banking Group, Business & Commercial Banking, Group Transformation

London based (1-2 days per week in the office and the rest from home)

Salary & Benefits: £76, 400 – £105,000 base salary, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays.

We’re a family friendly organisation who focus on delivery, not time at your desk. A mature, flexible work environment, flexible start/finish hours, agile working practices. We care about your mental health and want to enable a good work-life balance.

Who are Lloyds Banking Group?

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 13 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

Which area of Lloyds does this role sit within?

You will be playing a significant role in leading the team that delivers customer and colleague impacting change. Channels include- Internet Banking, Mobile, Tablet Apps, Tablets In Branch, MCA in Branches, Connect, Public Sites; and covering both Retail and Commercial Banking.

So what would I be responsible for?

The role of Senior Implementation Manager is to lead a team responsible for delivering the current change portfolio, the position holder will play a key role in shaping and delivering the strategic goal of transforming to a continuous delivery model. Ensuring that all governance and compliance requirements are met.

Implementation is a very fast paced environment with changes being delivered most days. It is also very rewarding to see those changes have an immediate customer impact on their digital interactions.

This role involves a high degree of collaborator engagement at a senior level to coordinate the future digital change rollout plans and representation at various change forums.

You will engage with the Value Stream Product Owners and Engineer Leads to have a clear line of sight of the change portfolio and handle the Implementation resources accordingly.

You will design and implement specific implementation strategies to support complex/non-standard changes, viewing change from various perspectives – customer, service, performance, operations. You will identify, assess, lead and mitigate significant risks and issues in order to ensure delivery within declared timescales while protecting customer experience.

You will provide leadership, coaching and mentoring to team members to help them achieve their development goals as well as handle collaborator and communicating effectively to the senior/executive team and business collaborators.

What are we looking for from our applicants?

• A background as a senior implementation manager or similar

• Line management & coaching

• Background in digital implementation & change management (previous experience in digital and change delivery with a good grasp of the rapid developments in digitisation)

• Modern Agile Engineering experience

What support will I get and how will my career grow?

As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of training and development opportunities, helping you achieve a rewarding and fulfilling career. Join us and be part of an inclusive, values-based culture focused on making a difference.

Together we make it possible…

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.