Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
The Supportability and Insights team are a high impact and visible group that plays the important role of bringing our support teams together with product management and engineering. We bring support insights to product teams, improve supportability, drive down production friction, build and manage escalation channels, and ensure change is a positive experience for our customers.
This Senior Manager role is a newly created role established to help the team scale with the growing needs of Atlassian. You will report to the existing Supportability and Insights Leader and manage a team of strategically focussed and experienced analysts.
On your first day, we'll expect that:
- You have more than 5 years in a leadership role in a large software or Cloud services company
- You are experienced with data and data professionals and making data-driven decisions
- You are experienced working with, aligning with and presenting to executives across multiple departments in a large company
- You have a working knowledge of how Customer Support and Product development teams work, and how they can best work together.
- Depth in coaching and leading successful product, support or analyst teams with a proven ability to foster a sense of team and mission and the ability to build trust, respect, and empathy
More about our team
We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.
Compensation
At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:
Zone A: $177,300 - $272,000
Zone B: $159,600 - $244,800
Zone C: $147,100 - $225,800
Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.
Please see here for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
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Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.