Program Manager, Cloud Migrations Management

Responsibilities:

• Responsible for planning and coordinating activities outside of BAU CMM or TAM scope
• Able to influence cross functional senior leaders to drive immediate change as well as longer term road map changes.
• Responsible for communicating updates/asks and escalations to Atlassian Exec Sponsors and CSS/ CSI leadership and coordinate with Mission Control Program Manager to documentation, and updates.
• Responsible for effectively overseeing escalation management engagement (across apps, cloud scale/perf, migration tooling and migration strategy)
• Proactively monitor VIP migrations and performs health checks to ensure risk is being mitigated where necessary
• Ensure the closure and follow through on HOT incidents
• Establish continuous process improvement cycles where the process, performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
• Own end to end coordination of cloud architecture, cloud performance and scale blockers
• Own end to end coordination of migration efforts and blockers (logistics, consulting, tech skills and escalation leadership)
• Provide inputs/learnings and experiences (product, tooling, processes, partners etc) help catalog them to create relevant play books or enhance existing plays with the goal to help future migrations planning/predictability
• Coordinate with key roles like Business Lead, Escalation Managers, CSMs, TAMs, Infra, Services teams to gather/share critical information.

On the first day, we'll expect you to have:

• 10+ years experience in a strategic customer-facing role within either customer support, customer success, solution engineering, a migration-specific department, or other related function;
• 4+ years of Project management experience
• Proven strategic account management skills
• Ability to build partnership and influence cross functional senior leaders to drive immediate change as well as longer term road map changes.
• Is an expert in SaaS, understands the cloud architecture as a whole
• Ability to coach/mentor
• Strong communication skills as well as a natural propensity for public speaking and experience with leading C-level conversations;
• Ability to ask compelling/ leading questions, uncover common customer themes, and lead technical planning and project planning;
• Escalation management and Escalation avoidance
• Ability to build presentations, write content, and present to large audiences;
• Broad experience working with Enterprise level customers, comfort in navigating a large organization
• Empathy for customer anxiety and experience in helping customers deal with change management within their organization;
• Ability to prioritize quickly and optimize processes and tools to reduce inefficiencies;

It's phenomenal, but not required if you have:

• Atlassian product knowledge or experience in building and supporting migrations related projects in the past;
• Technical ability to navigate and solution for complex discussions on various deployment/migration options across self-hosted, cloud, and hybrid deployment options;
• Ability to establish a vision and guide other Atlassian teams (solution marketing, product).