Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you passionate about engaging with Enterprise customers and have experience with account management, customer success or SaaS sales? Do you enjoy working in smaller teams, while also being part of a company that's experiencing phenomenal growth? Our mission as a Loyalty Advocates team is to "maximize revenue retention with a focus on strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty." The specialist mission is focused on the myopic focus of Jira Align. If this interests you, then read on!
With over 200,000 customers worldwide, our Jira Align Loyalty Advocate team owns retention for the most strategic area of our Enterprise customers and represents Atlassian's product portfolio, including Jira, Confluence, Jira Service Management, and Jira Align. You will promote retention increases across Jira Align products by engaging on strategic renewals and discovering expansion, upsell, upgrade and cross-sell opportunities. You will partner with our Enterprise Solutions Advocates and our sales teams to contribute to the total book of business growth. You will provide deal support on opportunities, including white space analysis, install base research, and quoting support.
Your future team
The team is comprised of proactive, resilient, and empathetic Jira Align Account Managers, specializing in retaining and growing Jira Align products and services. We have shared performance metrics and goals to inspire teamwork, but above all, we believe in the Atlassian values and want to use them as our compass in always refining and optimizing our non-traditional retention model.
What you'll do
- Report to the Enterprise Loyalty Advocate Team Lead
- Maximize software retention rates through effective inside sales techniques over the phone, video, and email while also minimizing customer churn.
- Manage and forecast a pipeline of renewals, upsell and cross-sell opportunities where applicable
- Partner with our Enterprise customer's sales team on account planning and driving total book of business growth through whitespace analysis and install base research
- Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
- Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
Your background
- Three or more years of experience in account management, software renewals, customer success, or other relevant business areas
- Ability to establish trust over the phone and on video across several countries and cultures
- Experience meeting or exceeding performance goals
- Experience managing customer engagements with Enterprise-level customers
- Experience managing an end-to-end sales cycle
It's great, but not required, if you have
- Experience with Atlassian products like Jira, Confluence, and Jira Align
- Experience selling Enterprise SaaS products
- Experience working with Channel partners to retain and grow customer accounts
- Experience using Salesforce, Clari and Tableau
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
