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Senior ITSM Solutions Architect, Channel Partners


Location: Austin, Texas

Job Type: Full time


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 200,000 paying customers and millions of users around the globe. Many of these organizations acquire Atlassian tools through our global network of partners, who deliver a diverse range of enterprise solutions - such as those powered by our Jira Service Management (JSM) product, where Atlassian and our partners are working to disrupt the current Service Management market space.
Atlassian's growth in the service management market continues to accelerate with the rapid growth of Jira Service Management. Our channel partners play an essential role in this growth and the success of our customers. Atlassian is looking for a Solution Architect (SA) to help grow our channel partners focused on the service management market. Your pre-sales to post-sales consulting experience is crucial in enabling and supporting channel partners. You'll join a new team within Atlassian that's on a mission to develop an enterprise-focused ITSM channel program. You'll report into a Head of ITSM Global Partners Solution Acceleration.

For this role, we want someone who is - part pre-sales solution engineer, part implementation consultant, and part enablement facilitator. The job is not just about the IT Service Management focus but also about how to increase the knowledge of our Partner's field teams and accelerate the partner selling motions while guiding them toward successful implementation practices that ensure customer success.

You are an ITSM Architect, that is willing to put hands-on keyboard and architect from ref architecture to solutions

You'll also work closely with the customer-facing ITSM SE team. Our team is experienced at uncovering customer business needs as they consider Jira Service Management for their solution needs. Your discovery-driven consultative approach helps unlock customer challenges and champion new ways of working that guide teams toward adopting improved support practices.

You'll collaborate with the Channel business development and Partner managers, Marketing, Sales, and Technical Architects and play a key part in a global team dedicated to ensuring the success of new and existing partners in one of our fastest-growing segments. By partnering with other Atlassian Team members, you'll utilize your knowledge and experience as a solution consultant to help drive ITSM channel partner success.

Up to 35% travel may be required for this role.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.