Community Engagement Manager

Atlassian

Location: San Francisco, California

Job Type: Full time

Posted


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Community Team is a globally distributed team comprised of people with backgrounds in community management and operations, marketing, and customer engagement. We build programs and experiences that help grow Atlassian's global community across many first- and third-party channels, in partnership with internal teams, customers, and our partners.
We're hiring a Community Engagement Manager, reporting to the Head of Global Community. Here, you'll be responsible for managing key internal and external initiatives with the aim of growing our community, deepening their engagement, and developing more champions of the Atlassian brand.

What you'll do:

  • Lead community strategy focused on member and partner engagement within the community
  • Build multi-channel community programs designed to foster knowledge exchange, connection, and brand love
  • Proactively identify and recommend new and innovative ways to engage with and grow our community
  • Work with the product marketing, customer success, and channel teams to create powerful programs that meet our target audience where they are
  • Program manage a multi-faceted approach across go-to-market (brand, product marketing, customer success, channel ecosystem, and more)
  • Create engaging experiences where members and partners want to engage, participate, and grow their presence in the community
  • Communicate with cross-functional teams, senior-level business executives, customers, and partners, generating awareness and buy-in
  • Project manage the tactical elements of the go-to-market strategy to ensure timely and optimized delivery
  • Partner with and influence teams across the go-to-market organization to implement a cohesive community engagement strategy that supports their goals

Your Background:

  • 7+ years in community or customer engagement roles
  • Strong cross-functional, project management experience including planning, scheduling, monitoring and stakeholder reporting
  • Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
  • Strong documentation, communication, and presentation skills
  • Experience with analytics and understanding of metrics and KPIs (as defined)
  • Ability to gather and analyze data to understand the pros and cons of different decisions and options
  • Facilitation skills in leading and planning meetings, reviews, and retrospectives.
  • Strong program and project management skills
  • Experience with various social media platforms and propagating messages via online communities
  • Experience working/building relationships with cross-functional teams with ease, delivering impact consistently, and influencing teams towards achieving goals
  • Natural empathy for and understanding of customers' needs


Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
You’ve got this!