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Asset Custodian


Location: San Francisco, California

Job Type: Full time


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

If you love working with new systems, technologies and working with multiple teams across an organization, then Atlassian has a superb opportunity for you. As a Workplace Technology Asset Manager, you will be responsible for the lifecycle of ~11,000 devices globally. You will regularly liaise with Technical Support Team Leads, with a focus on data accuracy and consistency across regions, making asset information accessible when and where it is needed.
More about you

We love people with a healthy balance of technical ability and a passion for customer service. You are analytical and have a background in IT and are familiar with the asset/inventory management systems and hardware used in corporate IT environments. You don't take things at face value because 'that's the way they are done', but rather seek to understand the reasons and then take steps to improve. You have an eye for process improvement, attention to detail and love brainstorming new ideas and solutions for continuous improvement.

On your first day, we'll expect you to have:

  • Previous experience within an Asset Management Role (at least 12 months)
  • ITIL v3 or 4 certified
  • Excellent communication skills
  • Experience in vendor relationship management
  • Familiarity/experience with Asset/CI management systems
  • Familiarity with Fixed Asset Registers and finance/tax terminologies used in the process
  • Experience with onboarding and offboarding of customers in a remote/WFH environment

It is great, but not required, if you have experience with:

  • Experience with Atlassian software (JIra Service Management, Insight)
  • Experience with Apple Business Manager
  • Experience with various MDM solutions such as Jamf or Workspace One
  • Experience working with a globally distributed team
  • Experience in the Integration of two SaaS systems (such as integrating Jamf and Insight together)
More about this position
Atlassian is full of awesome hard-working people making cool things for our customers. As the Asset Manager of global devices, you will be required to liaise with teams throughout the business such as the WPT leadership team, Finance, Account and Tax teams in order to streamline, enhance and provide improved strategies for the daily operational and strategic management of devices within the scope of the Workplace Technology Team. You will work closely with our Global Tech Support team to enhance and provide strategies employed in reporting of assets being utilized and maximizing value of said CI's.
At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:
Zone A: $92,500 - $141,900
Zone B: $83,200 - $127,7
Zone C: $76,700 - $117,800
Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.
Please see here for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.