Senior Program Manager, Tooling

What you'll do

• Ensure we deliver successful outcomes to the business. Collaborate with internal partners to define and size the program. Develop and validate that the plan will yield success through ongoing reflection, analytics insights, and program management best practices.
• Interview customers and technical delivery teams to evaluate the current state, promote a desired future state, and capture the business and technical requirements.
• Align dependencies .across all partners (data engineering, data science, design, development, etc.) to ensure effective delivery.
• Identify, escalate, and mitigate risk to program success for the forward rolling six months.
• Manage change in our internal global support organization

Your background

• You combine curiosity, judgment, humility, and drive, and you like asking "why" to unravel a seemingly complex problem to get to the root cause. You engender a collaborative environment where teams work together. You are an excellent communicator; others seek your mentorship in presenting with partners
• You have significant strategic experience and are willing to experiment and pivot quickly. When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to move forward. You have experience in change management and turning information and questions into action. You've interacted with people across all levels of an organization and can field questions during a presentation like a pro.
• You've learned to be impactful in new areas and keep pace with a company's growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to deliver results.

On your first day we'll expect you to have:

• 8+ years of professional experience in program management
• Experience building a program from scratch, developing a strategy informed by research, and creating the implementation and change plan.
• Experience with Agile methodology - roadmap planning, building epics, user stories and backlog
• Effective methods for presenting complex business and technical plans to a senior leadership audience.
• An analytic rigor, drive to support decisions with data, and the ability to make data clear to diverse audiences.
• It's great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.