Senior Pre-Sales Solutions Engineer - Global Accounts


Location: Austin, Texas

Job Type: Full time


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a fully remote position; to help our teams work together effectively, this role requires you to be located in the United States.
Atlassian is changing the software development industry and helping teams all around the world like NASA, Nike, Pixar, Tesla, Vodafone, Daimler, and Klarna to advance humanity through the power of software and collaboration. We have over 250,000 customers worldwide, and our Global Account team is working with our largest and most strategic customers to scale their investments in Atlassian.
We're looking for a kick @$$ Pre-Sales Solutions Engineer on our Global Accounts team that's passionate about being a product expert in the sales cycle, solving our customer's hardest business problems with our products and solutions, and helping close our enterprise deals.
As a Solution Engineer supporting our global accounts, you're responsible for deeply understanding your customers and how they are leveraging Atlassian's suite of products. You will be working alongside the Global Account Manager to nurture and grow existing relationships and work diligently to build new ones. Through strategic account planning, client management, and consistent demonstration of value creation, you will help drive the execution of our profound goals.

You'll be the subject matter expert of our products and responsible for liaising with the other technical experts in the company to bring to bear the considerable experience Atlassian has in transforming our customers' ways of working.

In This Job, You Will:

  • Partner with the Global Account Managers to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian solutions to get them where they want to be
  • Probe for and identify additional opportunities for cross-product/solution expansion
  • investigate, discover, and assess client pain points
  • Be a product expert of Atlassian software in the pre-sales process, articulate and show the customer the value of the software and how it can transform their ways of working.
  • Have a broad understanding of full Atlassian product and solution offerings and paints a compelling story of how they work together to unlock the power of teams
  • Lead compelling value-based demonstrations, both standard and customized.
  • Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on the power of Atlassian software and how to achieve the most benefit from the products.
  • Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together.
  • Understand, track, and document product feedback and competitive intelligence from customers and advocating for the development internally by documenting and sharing with product management
About You:
We're looking for a dynamic team member with a go-getter attitude who will learn from and teach our passionate and growing organization.
On paper, you have 5+ years of experience working with enterprise customers in a pre-sales capacity. You have excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. If you want to be a cog in the system, this job isn't for you.
You're a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You're equally comfortable interacting with executives or talking shop with strong technical audiences in both a business and technical context. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.
You're working global accounts, so experience driving transformation deals in large, complex global accounts with multi-million dollar spend is important. And relationships are at the center, so engaging and building senior executive relationships along with technical leaders is a must along with navigating complex procurement processes with multiple stakeholders and dynamic purchasing needs.
In this job, you need to be willing to travel up to 35% of the time for in-person meetings with our customers.
More about our team
You'll be working alongside a globally distributed SE team, reporting into a Senior Solutions Engineering Manager. You'll speak with Global 2000 companies daily, collaborating with our sales teams to provide an enterprise experience to our customers. We're a get s#!% done distributed team built on Atlassian's core values. If this mirrors how you want to work, then we're excited at the opportunity to have you join the team and help our company grow and change for the better.
At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:
Zone A: $142,192 - $218,100
Zone B: $127,973 - $196,300
Zone C: $118,019 - $181,000
Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.
Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
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