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Global Account Manager

San Francisco, California
Full time
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I.T., digital & online media services
5,001-10,000 employees
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Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is changing the software development industry and helping teams all around the world like [for the US] Nasa, Nike, Pixar and Tesla [for EMEA] Vodafone, Daimler, and Klarna [for APAC] ANZ and Canva to advance humanity through the power of software and collaboration. We have over 250,000 customers worldwide, and our Global Account team is working with our largest, and most strategic customers scale their investments in Atlassian.

As a Global Account Manager you will deeply understand your customers and how they are applying Atlassian's suite of products. You will nurture and grow existing relationships and working diligently to build new ones. Through strategic account planning, client management, and consistent demonstration of value creation, you will drive the completion of our profound goals.

At the same time, you will be the customer account lead, setting direction and guiding orchestration for all of our support and cross-functional teams who engage with our customers on their journey with Atlassian, such as Channel Partners, Solutions Engineers, and more. You will be an important liaison between our executives in product and engineering and our customers to help guide direction of future roadmap and always improve our customer experience. You'll report into our Global Head of Global Account Management.

Are you customer-obsessed and creative? Can you effectively organize resources to meet the needs of our customers? Do you love the Enterprise Sales process and can you help us apply your knowledge to the Atlassian sales model? We'd love you on our team!

What You'll Do:

  • Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success
  • Work with team members in the Channel sales organization to build sales strategies for designated territory or named Accounts
  • Be the main Atlassian leading contact or escalation point for designated strategic Accounts

Your Background:

  • 10+ years of quota-carrying Enterprise Software Sales Experience
  • Experience driving transformation deals in large global accounts with multi-million dollar spend thresholds
  • Experience engaging and building C-level and other executive relationships
  • Experience navigating complex procurement processes with multiple stakeholders and complex purchasing needs
  • Proficient in leading and guiding a highly matrix support team across geographies, getting regionalized teams aligned and marching toward the same goals
  • Customer-centric mindset
  • A pupil to knowledge in a multicultural business context
  • You have a do-it-right mentality
  • Excited to engage and influence your team, driving strength, passion, and excitement to your colleagues
At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $186,700 - $248,90
Zone B: $168,000 - $224,000
Zone C: $155,000 - $206,600

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.


Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, visit