Enterprise Loyalty Advocate
Location: Austin, Texas
Job Type: Full time
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This is a remote position. With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in the US.
Your Future Team
Our Enterprise Loyalty team is focused on maximizing revenue retention, strategic migration, and a seamless customer experience that ensures continued health and loyalty. As a Loyalty Advocate, you'll specialize in Atlassian's product suite, drive renewal strategies, and uncover expansion opportunities. You'll bridge the gap between sales and customer success, collaborate with teams, verify pricing and license details, and address customer needs. We cultivate strong partnerships with our top 10% of customers, positioning the high value of Atlassian's software within every interaction. We have shared team performance metrics and goals to encourage collaboration and partnership. You'll report to the Team Lead.
What you'll do
- Nurture customer relationships, maximize retention and mitigate churn.
- Lead renewals across multiple products and platforms for direct customers and Solution Partners.
- Promote Atlassian's product portfolio to identify cross-sell and up-sell opportunities.
- Understand and communicate product updates and offerings.
- Maintain a healthy pipeline by logging sales and renewal activities.
- Three or more years of coustomer facing experience in account management, software renewals, customer success, or other relevant business areas
- Consistent track record of meeting or exceeding performance goals
At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: Zone A: $87,500 - $116,700
Zone B: Zone B: $78,800 - $105,000
Zone C: Zone C: $72,700 - $96,900
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
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