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Jira Align Loyalty Advocate Specialist


Location: Austin, Texas

Job Type: Full time


Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in the US.
Your Future Team
Our Jira Align Loyalty Advocates team is focused on maximizing revenue retention, strategic migration, expansion, and customer satisfaction with a keen focus on Jira Align.
The team owns customer retention for the most strategic area of our Enterprise customers, representing Atlassian's product portfolio, including Jira, Confluence, Jira Service Management, and Jira Align. You'll drive retention across Jira Align products through proactive engagement, discovering expansion, upsell, upgrade & cross-sell opportunities, and partnering with our Enterprise Solutions Advocates & sales teams to boost business growth.
We are looking for an team player who can handle complex Enterprise customer details, prioritize high-value tasks, and has over 5 years of software experience with a proven track record of achieving revenue targets and sales opportunity discovery & qualification. Experience in owning end-to-end sales engagements is ideal.
You will report to the Team Lead.

What you'll do

  • Maximize software retention rates through effective inside sales techniques
  • Collaborate with Enterprise sales teams to grow business through account planning, whitespace analysis, and install base research
  • Lead multi-product renewals for direct customers and Solution Partners
  • Lead renewals across multiple products and platforms for direct customers and Solution Partners
  • Promote Atlassian's product portfolio to identify cross-sell and up-sell opportunities
  • Maintain a healthy pipeline by logging sales and renewal activities

Your background

  • Five or more years of coustomer facing experience in account management, software renewals, customer success, or other relevant business areas
  • Consistent track record of meeting or exceeding performance goals
  • Experience managing customer engagements with Enterprise-level customers
  • Experience managing an end-to-end sales cycle
At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: Zone A: $87,500 - $116,700
Zone B: Zone B: $78,800 - $105,000
Zone C: Zone C: $72,700 - $96,900
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit