Working at Atlassian
Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.
With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role located anywhere in the U.S. If this sparks your interest, apply today and chat with our friendly recruitment team further. Atlassian is revolutionizing the software development industry and helping teams all around the world like Nasa, Tesla, Daimler, and Amadeus to advance humanity through the power of software and collaboration. Our sales teams help our customers to realise more business value with the Atlassian solution portfolio. Our Enterprise Development Representatives partner with our Enterprise Advocates (Account Executives) to build and implement a sales pipeline strategy to increase adoption of select products and services to our Enterprise customer base. At the same time, we want to ensure our EDR's operate with a sense of grace that ensures a delightful customer experience. All of this is done in tight coordination with our Sales Operations & Marketing organizations.
We are looking for a passionate leader to run and grow our Cloud support operations in the AMER region. Collaborating with the Head of Cloud SMB and Group Managers from other geographies, this position will define strategic direction and operational strategies for the team, identify areas for continuous improvement, contribute to policy definition and most importantly develop talent in US and Mexico.
To service our customers effectively you need to be able to build an environment that attracts top talent and nurtures them through training programs, accountability for stretch goals, regular performance management and calibration exercises.
You will join our Customer Support & Success department at a really exciting time. Atlassian is growing rapidly year-on-year and we want to scale intelligently while helping our customers unlock value from our products faster. This is an opportunity to play a major role in achieving that goal.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $161,200 - $215,000
Zone B: $145,100 - $193,500
Zone C: $133,800 - $178,400
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Perks and benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to Equal Employment Opportunities (EEO) guidelines.
To provide you the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
You would be a flawless fit if:
You have 15+ years of experience in fast growing global support operations serving complex customers environments
Multi-cultural leadership experience managing large teams with the drive to exceed operational performance goals
You have demonstrated experience in designing and implementing talent nurturing programs that grow strong leaders and strong support engineers
You have demonstrated experience in building a customer-centric culture that champions the customer's needs
You have demonstrated experience with interpreting data analytics to derive insight and drive customer value
You have demonstrated experience with presenting to senior leadership levels with clear and concise successes and challenges and the impact to the overall health of the business
You can demonstrate success in multi-functional influence and inspiring change in a matrices environment
You are passionate about the customer and delivering disciplined improvements
