Customer Success Manager - AMER West/Mountain
Location: Remote - US only
Job Type: Full time
Atlassian Customer Success Managers (CSMs) strive to help customers realize value from their Atlassian cloud investment. They engage customers to unlock early and sustained business outcomes. This is done by establishing yourself as a trusted resource for key customer stakeholders and proactively engaging to unlock early and sustained product adoption and success with Atlassian Solutions - whether the customer is developing an Agile product delivery methodology, optimizing Developer Tools automation, building new teamwork communities, or improving IT services.
In this role, you'll cut across multiple products and solution areas. You'll interact with a variety of customer profiles to support the successful adoption and expansion of their Atlassian solution investment. CSMs also serve as the voice of the customer throughout Atlassian, ensuring valuable feedback and insights are shared.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $116,400 - $155,100
Zone B: $104,700 - $139,600
Zone C: $96,600 - $128,800
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
4+ years in Customer Success or account management supporting Enterprise customers with a complex SaaS product portfolio
Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes
Experience leveraging success plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience with at least one of the following: agile ways of working, project management, DevOps and automation, or IT service management
Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience
Rock-solid work and time management in a customer-facing environment
Familiarity with Gainsight (or similar) and BI tools such as Tableau