About Loom x Atlassian

Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 20M users across 350k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter.

Founded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz. Atlassian acquired Loom in 2023, in order to scale video at work everywhere.

The Role

Are you passionate about pioneering what it means to introduce video as a content and communication tool across Atlassian products? Do you genuinely believe information to be a powerful and essential element of a user’s experience? If so, we're hiring a Content Designer to join our Loom integration team, reporting to the Product Design Manager.

With video as a newer communication medium, and an evolving behavior, you’ll be responsible for defining the content strategy & voice and tone for Loom in Atlassian, while writing content for Loom’s integration with Atlassian’s product suite. From onboarding tours, in-app tips, customer support documentation, or product tutorials, your writing will be critical to helping users understand the value of video in their workflow.

At Atlassian, we look at the way we communicate with our customers as an end-to-end journey. We believe content has a unique role to play throughout that journey by building direct relationships with customers.

In other words, this isn't a traditional UX writing role.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $121,500 - $162,000

Zone B: $109,400 - $145,800

Zone C: $100,900 - $134,500

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

When You Join The Team, You’ll Be Expected to Have:

• 2-4 years of content design or UX writing experience

• Excellent writing skills

• A love for user content and UX

• Experience working with product designers, engineers, and product managers

• A proven track record of working in and managing projects in an agile, fast paced environment

• An understanding of how content drives business goals

• Experience with balancing the big picture with meticulous attention to detail

• A learning mindset: We deliver user value iteratively and quickly, and respond to the needs of our users and business. Our team size and our design process will evolve as we strive to continuously improve, iterate, and integrate what we learn — from our work and with each other

And Ideally, We’d Hope You Have:

• A knack for creatively engaging with audiences

• Experience using design thinking and design processes (critique, user journeys, personas) to improve or validate your work

• Consumer and enterprise content experience

More About Our Team

Content Designers at Atlassian help design the entire user journey by championing the Atlassian voice and setting the right tone. Our content experts work collaboratively across Atlassian to tell consistent stories and craft great customer experiences.