Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
Atlassian is seeking a leader to join our team as Lead Principal Program Manager and “chief of staff” to the Global VP of Customer Success. As the right-hand to the Global VP, you will play a key role in running the 400-person team’s operations, driving key initiatives to support our transformation strategy, and forging relationships across Atlassian to ensure seamless execution and operations.
This is a high-visibility, high-accountability role. Atlassian is at a pivotal moment in our history as we transition from being a high-volume, low-touch software company selling 14 products, to being a solution-focused cloud platform sold through a world class Sales & Success organization. You will own relationships with Operations, HR, Sales, Product, Marketing, and Support. In addition, you will be an important member of the Global Customer Success leadership team, working collaboratively to ensure our team achieves its goals.
Top 4 Focus Areas:
Establish a clear operational cadence for the Global VP of CS and her leadership team, overseeing operational rituals/routines.
Craft critical communications/presentations for Global VP related speaking engagements, team communications, team intranet, and other comms.
Serve as primary lead for Customer Success in the annual planning process, connecting the various streams of work occurring across all GTM functions and partnering with Revenue Operations.
Opportunistically run point on cross-functional projects.
Your background
Bachelor's or advanced degree in Business Administration, Communications, Human Resources, Organizational Development, relevant field, or equivalent experience
Minimum 10 years' experience in program management or operations with expertise in building, scaling, and refining impactful programs, products, processes, and frameworks
Strategic thinking and problem-solving abilities, with a track record in translating complex business needs into impactful business solutions
Excellent communication and stakeholder management skills, capable of building relationships at every organizational level
Meticulous attention to detail and the capacity to juggle multiple projects simultaneously
Proficient in data analysis and adept at using metrics to guide decision-making and continuous improvement
Experienced with organizational design, organizational behavior, leadership development and/or team development
Compensation
At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $198,400 - $264,500
Zone B: $178,600 - $238,100
Zone C: $164,700 - $219,600
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
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Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.