Client Account Lead- Manager

Avanade

Location: Chicago, Illinois, Seattle, Washington, Tampa, Florida

Job Type: Full time

Posted

Men
16%
Women
Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

Role Overview:

As an Avanade Client Account Lead you are responsible for the curation of our client's experience with Avanade. You will be accountable for maintaining relationship with one or more of our Most Valued Client accounts while focusing on account strategy and growth.


Key Role Responsibilities:


Day-to-day, you will:


Account Leadership

  • Formulate clear strategy for account (beyond responding to RFP). LEAD the client to new ideas
  • Help client develop Technology vision & strategy
  • Own account strategy & multi-year account plan
  • Look across account for cross Solution Area opportunities
  • Leverage References and thought leadership in industry and Area
  • Drive continuous innovation through thought leadership
  • Conduct Design Thinking workshops to understand client’s business Objectives, Opportunities & Pain points

Account Management

  • Create a combined Relationship Map and Power Map
  • Establish Governance/ routine with client and Power Map for Avanade
  • Advertise full Avanade capabilities, leverage stakeholders as our ambassadors
  • Manage account financials and operations
  • Drive Quarterly business reviews
  • Drive "Board of Directors" review quarterly OR P2P review
  • Curate the client's experience with Avanade
  • Conduct Stakeholder Interviews/Understand Success Criteria
  • Cultivate alliance relationships (Microsoft and others)
  • Develop junior talent and drive employee experience through mentorship and coaching*

Sales (Proposals)

  • Own strategy & proposal, bring forward breadth of Avanade
  • Assemble pursuits team
  • Develop customized proposals and business case, driving exceptional client experience
  • Bid review and signoff, validate messaging, ensure alignment to overall account strategy, price to win

Your technical and non-technical skills include:

  • Strong relationship building and networking
  • Strong negotiations skills
  • Influence and persuasion
  • High emotional intelligence
  • Team builder and motivator
  • Coaching & mentoring
  • Inclusive Leaders
  • Client interaction handling
  • Storytelling
  • Workshop Facilitation
  • Client relationship & account people management
  • Industry know-how
  • Ability to navigate business & tech


Avanade requires all new hires to be fully vaccinated against COVID-19 as a condition of employment. Avanade will consider requests for medical or religious accommodation to this vaccination requirement on an individual basis.


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