D365 F&O Functional Consultant

Avanade

Location: Albany, New York, Alpharetta, Georgia, Atlanta, Georgia, Austin, Texas, Baltimore, Maryland, Baton Rouge, Louisiana, Bentonville, Arkansas, Birmingham, Alabama, Boston, Massachusetts, Buffalo, New York, Burlington, Cary, North Carolina, Charleston, South Carolina, Columbia, Columbus, Ohio, Concord, California, Memphis, Tennessee, Miami, Florida, San Francisco, California, San Jose, California, Savannah, Georgia, Seattle, Washington, Shreveport, Louisiana, St. Louis, Missouri, Suffolk County, Massachusetts, Tampa, Florida, Trenton, New Jersey, Tulsa, Oklahoma, Tuscaloosa, Alabama

Job Type: Full time

Posted

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

D365 F&O Consultant

  • Are you enthusiastic about delivering best in class support services to clients?
  • Would you like a role where you will work with a wide variety of customers?
  • Do you love helping businesses utilise Dynamics ERP to its full potential?

You'll be responsible for developing, maintaining, and evolving a comprehensive and professional team to enhance the service delivered to all clients supported by the team.

Your experience and knowledge of D365 F&O solutions and associated business processes combined with an appreciation of associated technologies are imperative in providing a speedy and effective support service to Avanade's clients.

What you’ll be doing:

This is a varied and demanding role with opportunities to grow and develop your consulting skills by being involved all aspects of supporting varied Microsoft based solutions developed and implemented for clients. Your involvement with clients may include off-site and on-site work and you will be encouraged to develop your overall knowledge and achieve relevant certifications.

    To facilitate the successful installation and maintenance of our client’s software systems. You will be encouraged and expected to develop your professional technical and consulting skills.

      Implementation planning and the delivery of value added work, to scope and budget

        Business and systems analysis and documentation

          Product design and gap analysis to standard product functionality

            Application configuration and setup

              Provide system training to both internal and external clients

                Design and execution of data migration strategies

                  Go-live and post-live support

                    Respond to support tickets coming in via the portal, email and telephone calls communications professionally and knowledgeably

                      Ensure that the client is informed as to the progress of the request in-line with the agreed communications plan and Service Levels

                        Ensure requests are managed to required quality, priority and agreed Service Levels

                          Undertake regular audits of requests to ensure that the correct level of service is being provided and that information and knowledge is accurately maintained

                          Who you are

                            You’ll ideally have a minimum of D365 F&O certifications in Finance, Trade and Logistics or Supply Chain.

                              Previous experience in a Dynamics 365 Consulting role.

                                Commercial awareness and total dedication to delivering maximum return on investment for clients

                                You’ve got this!