As a part of our North America Business Applications Team, the Business Solution Architect - Dynamics CRM Customer Service will be responsible for driving pre-sales and growth for our NA Dynamics CRM business. You will be a key member of the Avanade Go-to-Market Teams and leverage relevant industry experience to drive measurable growth through development and expansion of client opportunities.
As a Part of a Collaborative and Entrepreneurial Team, You Will:
- Develop and execute pre-sales strategies, drive proposal efforts, and provide pre-sales support
- Provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development
- Act as the primary Dynamics Customer Service Subject Matter Expert on client engagements
- Master of the art of the possible Customer Service/Omnichannel Customer Experience demo
- Shape and lead demonstrations that solve our clients’ business problems
- Consult and advise our clients and internal stakeholders on uses of Customer Service technology to solve business problems
- Operate in a senior technology advisory capacity to CxOs and their senior leadership
- Learn our client's business, their organization, systems, challenges, and goals
- Participate in, and lead stakeholder brainstorming, discovery, planning, and design sessions
- Craft the technical vision by mapping requirements to technical capabilities
- Confidently present and articulate the business value of the proposed solution to business managers and executives
- Build prototypes and proofs of concept (POC) to validate technical and solution decisions
- Lead client facing and internal training (technology training and/or application specific training)
- Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos
- Be an innovator who can create new solutions using out-of-the-box thinking
- Work directly with marketing on origination initiatives
- Build relationships with Microsoft sales & pre-sales counterparts
- Estimate and design staffing for proposed solutions.
- Develop familiarity with ISV solutions for Dynamics 365 Customer Service
Your Technical & Non-Technical Skills Include:
- Proven experience in Microsoft Dynamics 365 CRM/CE/Customer Service
- Leading the presales process for large scale, global technology engagements
- Knowledge of Omnichannel and Power Virtual Agent
- Understanding of PowerApps and Customer Insights is beneficial
- Experience working with or inside the Microsoft ecosystem
- Strong personal track record in selling and closing large complex deals
- Proven track record operating as a player/coach – accountable for driving specific deals while also being a deal coach and mentor to pursuit team
- Strong track record in complex channel and partner management
- Experience in assessing and managing the opportunity and risk associated with large scale complex services/consulting engagements
- CxO impact and the ability to develop and grow long term, high value customer relationships at the Executive level
- Superior communication and personal leadership skills in a high growth environment
Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, and Washington as set forth below and information on benefits offered is here.
Role Location: Range of Starting Pay for role:
California:($170,850 - $213,000)
Colorado: ($147,900 - $174,000)
New York: ($181,050 - $213,000)
Washington: ($170,850 - $201,000)