Lost Property Assistant
CROWN MELBOURNE | PART TIME

At Crown, our overall success is achieved through a combined team effort. Therefore, we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment that embraces diversity and inclusiveness. Employees are always expected to demonstrate company core values and consistently create an environment where behaviours demonstrate each value with respective colleagues and customers.
To drive our company culture, we are aligned with core values. These core values underpin our professional behaviours and expected standards in the workplace. As a leader, you will be expected to maintain a positive team culture by developing and implementing strategies to engage the team and foster strong working relationships.
Reporting to the Lost Property Co-Ordinator, the Lost Property Assistant is responsible for providing professional and prompt service to our customers, promoting Crown’s services and facilities in an informed manner.

Some responsibilities of the role will include, but are not limited to:

• Receive and catalogue lost property of patrons for storage and retrieval (Crown Complex and Hotels)
• Maintain an accurate inventory of lost and found items (on iTrack)
• Input information into iTrack (Lost Property database) to accurately reflect all items received or disposed of.
• Liaise with outside agencies, internal stakeholders and the public
• Process and perform returns for Lost and Found items
• Transfer property to various locations within the complex (including all Crown hotels)
• Perform audits and provide training and guidance to relevant stakeholders on lost property management/ functions
• Ability to work rotating weekends as per business demands

To be successful, you will need:

• Demonstrated problem-solving, decision making and coaching skills.
• Demonstrated relationship-building skills.
• Demonstrate outstanding customer service.
• Demonstrated proficiency with the Microsoft Office suite of products.
• Demonstrate a high degree of integrity and ability to work with minimal supervision.

Applications close: Thursday 16th of February 2023

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders, and abilities