We are looking for a talented General Manager to join our team specializing in Service Operations for our Albuquerque and Farmington branches in New Mexico.
In this role, you will make an impact in the following ways:
Lead branch operations through Branch Managers, ensuring strong performance across all operational functions and financial metrics.
Develop and execute the Annual Operating Plan , monitoring balanced scorecards, profit and loss performance, asset metrics, and overall business results.
Drive business growth by leading market analysis, annual marketing and sales plans, and developing strong customer relationships, business partnerships, and strategic alliances.
Build a deep understanding of Cummins’ business across the region, globally, and across business units to identify opportunities and support effective business decisions.
Champion customer satisfaction and service excellence by monitoring Net Promoter Score and Lens of the Customer results and fostering a strong customer-focused culture across branches.
Improve branch service performance by managing warranty submissions and rejections, identifying recurring warranty issues, and improving Repair Event Cycle Time.
Ensure compliance with health, safety, and environmental standards, oversee audits, and promote a culture of corporate responsibility that supports employees and local communities.
Lead, develop, and retain high-performing teams by coaching Branch Managers, establishing and monitoring work plans and Individual Development Plans, and creating opportunities for employee growth
To be successful in this role you will need the following:
Strong financial acumen to interpret key financial indicators, manage business performance, and make sound decisions that support profitability and growth.
Strong business insight with the ability to understand market dynamics, customer needs, and business priorities to advance organizational goals.
Proven ability to build, develop, and engage effective teams , creating an environment where employees are motivated to perform, grow, and achieve shared objectives.
Excellent communication and conflict management skills , adapting your approach to different audiences and handling challenging situations constructively.
A strong customer focus , building trusted relationships and ensuring operations and service capabilities consistently meet customer expectations.
A results-driven mindset , maintaining accountability and delivering strong business outcomes even in challenging or changing circumstances.
Ability to champion a strong health, safety, and environmental culture , influencing leaders and employees to demonstrate positive and responsible behaviors.
Strong understanding of service capability, capacity, and coverage , while demonstrating self-awareness and valuing different perspectives and cultures to support effective leadership and continuous improvement. Education, Licenses, Certifications: College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.Six Sigma Green Belt certification or Sponsor certification required. Experience: Significant relevant experience required, including managerial and budgetary experience.
The New Mexico GM is responsible for managing Service Operations in the Albuquerque and Farmington branches.
Minimum 5+ years of operational management experience leading multi-segment service operations (Power Generation, On Highway, and Industrial)
Demonstrated experience leading service operations teams, including technicians, supervisors, and support staff
Proven ability to manage complex, multi-segment service environments with competing customer and operational priorities
Strong track record of delivering results across key operational metrics (productivity, work in progress, financial performance, and customer satisfaction)
Experience partnering cross-functionally with Service, Parts, and Sales to drive business performance
Compensation and Benefits
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Job General Management
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2438612
Relocation Package No
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.