We are looking for a talented OnTrac Technical Manager to join our team specializing in Manufacturing for our CDBS (Cummins Drivetrain and Braking Systems) location at Troy, MI.
**In this role, you will make an impact in the following ways: **
Drive Strategic Direction – Shape and execute service strategies by anticipating future business needs, identifying growth opportunities, and translating insights into actionable plans that strengthen service capability and customer support.
Lead Customer-Centric Solutions – Build strong relationships with customers and internal stakeholders, ensuring service solutions consistently meet customer expectations while supporting business objectives.
Optimize Service Capability & Coverage – Analyze service network performance, capacity, and coverage to identify opportunities for improvement and ensure the right parts, tools, information, and technical expertise are available where needed.
Foster Innovation & Continuous Improvement – Champion new ideas, technologies, and process improvements that enhance operational efficiency, service delivery, and organizational performance.
Develop High-Performing Teams – Coach, mentor, and develop talent to build organizational capability, support career growth, and strengthen team performance.
Navigate Complexity & Drive Results – Effectively manage complex challenges, balance competing priorities, and make sound decisions using data, business insights, and stakeholder input.
Strengthen Collaboration & Communication – Build alignment across diverse stakeholders through clear communication, adaptability, and constructive conflict resolution, fostering productive partnerships worldwide.
Ensure Accountability & Operational Excellence – Establish clear expectations, drive ownership, and continuously improve work processes to deliver consistent, reliable, and measurable business outcomes
**To be successful in this role you will need the following: **
Technical Leadership & Team Development – Lead, coach, and develop technical support teams, providing guidance on complex issues while building employee capability and career growth.
Operational Excellence & Continuous Improvement – Drive process improvements, optimize workflows, and manage operational policies, budgets, and performance to meet evolving customer and business needs.
Customer Focus & Escalation Management – Ensure service excellence by resolving complex customer issues, maintaining service levels, and delivering high-quality support that drives customer satisfaction.
Collaboration & Capability Building – Partner effectively across functions and with distribution channels while mentoring regional technicians to strengthen technical expertise and overall service capability.
Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Significant level of relevant work experience, including supervisory experience, required. Prior experience in a technical role is highly preferred.
Extensive knowledge and hands-on experience with heavy vehicle drive axles, drivelines, and steer axles , including product design, manufacturing processes, and failure analysis.
Advanced proficiency in Microsoft Excel , including Power Pivot and Power Query, with demonstrated experience analyzing large and complex datasets to identify failure trends, patterns, and root causes.
Strong proficiency in Microsoft PowerPoint , with the ability to develop clear, compelling technical presentations and effectively communicate complex technical information to cross-functional teams and business leadership.
Experience working directly with end customers, including fleets, dealers, and OEMs , to investigate and address technical concerns and provide technical content, recommendations, and support.
Ability to translate complex technical data and analysis into clear, actionable conclusions for both technical and non-technical stakeholders.
Strong written and verbal communication skills, with the ability to collaborate effectively across engineering, manufacturing, quality, sales, and customer-facing organizations.
Experience working with and navigating PTC Windchill to review product drawings, engineering specifications, bills of material, and other product documentation.
Proficiency with Microsoft SharePoint for organizing, maintaining, and documenting product knowledge, technical information, and engineering resources to support organizational knowledge sharing.
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2439668
Relocation Package No
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.