We are looking for a talented Branch Manager to join our team specializing in Service for our Branch in Grand Junction, CO.
In this role, you will make an impact in the following ways:
Lead all branch operations and drive overall business performance by managing financial results, operational execution, and key business metrics in alignment with the Annual Operating Plan.
Monitor and improve branch performance through balanced scorecard measures, profit and loss results, asset management, and other critical operational and financial indicators.
Build and strengthen customer relationships while identifying new business opportunities, partnerships, and alliances that support branch growth and market expansion.
Develop a deep understanding of Cummins’ business strategy, regional market dynamics, and cross-business-unit objectives to support informed decision-making and sustainable growth.
Champion a customer-focused culture by driving customer satisfaction, improving Net Promoter Score (NPS) results, and ensuring exceptional service delivery across all branch operations.
Oversee branch service operations by implementing standardized service processes, improving Repair Event Cycle Time, and driving continuous process improvements that enhance efficiency and customer experience.
Lead warranty management efforts by monitoring submissions and rejections, identifying recurring product or service issues, and partnering with stakeholders to support ongoing quality improvements.
Foster a high-performing, safe, and engaged workforce by ensuring compliance with health, safety, and environmental standards, managing facilities and resources, and developing employees through performance management and growth opportunities.
To be successful in this role you will need the following:
Strong financial acumen to analyze branch financial performance, interpret key business metrics, manage profit and loss results, and make sound business decisions that support profitable growth.
Customer-focused leadership with the ability to build lasting customer relationships, understand customer needs, and deliver solutions that improve satisfaction and business outcomes.
Results-driven decision making to prioritize effectively, make timely and high-quality decisions, and consistently achieve operational, financial, and customer objectives.
Ability to build and lead high-performing teams by attracting, developing, coaching, and retaining talent while fostering accountability, collaboration, and continuous improvement.