Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Class Start Date:
Shift Requirements:
Starting Wage:
Full Time, Flex Time & Regular Part Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
Part Time Benefits
Our excellent perks designed to help you reach your goals and live a rich, healthy life, include the following:
Paid Time off (up to 40 hours annually)
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
Handle complex, non-routine customer service inquiries and problems for the majority of all call type functions, deviating, when needed, from standard screens, scripts, and procedures.
Respond and/or troubleshoot customer questions.
How You’ll Do It
Handle complex, non-routine customer service inquiries and problems for the majority of all call type functions via telephone, digital, or chat channels through effective communication and problems-solving skills. Deviate, when needed, from standard screens, scripts, and procedures to resolve these inquiries and problems.
Document customer files.
Use discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments, credit limit increases, and complex solutions.
Utilize effective verbal communication and problem-solving skills to handle complex customer service inquiries.
Handle situations which may require adaptation of response or extensive research according to customer response.
Navigate a computerized system for responding to and/or troubleshooting customer questions.
Qualifications You’ll Need
The Basics
High school diploma or GED
Bonus Points If You Have
1+ years of applicable experience in internal department
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.