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As a global leader in travel, Expedia Group helps millions of people every day go places and create lifelong memories. We are looking for a leader to guide our global localization strategy and develop and grow our distributed team of localization professionals. This leader will partner closely with our product, engineering and analytics teams to build fabulous experiences that bring the world within reach for our customers and suppliers. The role will enable global localization services that are timely and accurate, along with capabilities and tools to help assess the quality of existing site content, test new content and support compliance with industry standards.

What you'll do:

Strategy

Define Expedia’s localization strategy to deliver the best possible user experience around the world and power travel for all
Ensure global scaling via machine translation for Expedia’s products globally
Build a clear 12–18-month roadmap of upcoming launches
Define metrics towards desired outcomes aligned with business impact
Balance and prioritize multiple requests from various partners across brands

Team Leadership

Manage a large global team of linguists, quality managers and program managers
Define Localization technical and personnel resourcing strategy to enable high standard of execution with cost-effective, scalable solutions
Lead your leaders by participating in headcount planning to ensure that Localization resources are well utilized
Monitor quality results and overall project performance of external translation teams
Achieve and maintain high 360 feedback and people manager scores - earn the respect of your team and peers

Quality and efficiency

Sign-off on the language quality of specific marketing, merchandising and promotional copy
Ensure all creation and translation teams follow the existing quality processes and guidelines
Ensure all samplings and QA results are documented and reported to partners in line with the official Localization Quality System
Engage with the brand partners on initiatives to improve local content and establish a solid review cycle, assessing the feedback from internal clients
Create and maintain terminology, glossaries, reference materials and style guides

Communication

Proactively communicate the strategy above, the goals and metrics to the stakeholders and the team
Develop strong relationships with internal and external partners to ensure tone, style and brand guidelines are adhered to

Culture:

Build positive relationships in support of business objectives and lead a culture of continuous improvement and quality monitoring
Institute a culture of continuous improvement and effectiveness for content localization
Support the company's vision and values in daily actions, decisions, and planning

Who you are:

Thought Leader: You are a key thought leader, known for leading large-scale global organizations through their globalization and localization strategic journey, with a bias toward machine translation while upholding the highest quality standards.
Subject matter expert: You are well-established and an expert in the Localization industry. You have extensive writing/editing experience and are familiar with content production processes. You have knowledge of translation memories and translation processes, experienced in working in a global, matrixed environment.
Technology Focused: You thrive in a fast-paced environment, striving to produce great work which will help power travel for all. You value technological advancements in machine translation (MT) and are excited about new implementations and usage while maintaining high quality standards.
Strong communicator: You display strong interpersonal skills communicate well both verbally and in writing, can create accurate and punctual reports, deliver presentations, share information and ideas. You can give structured, clear and constructive feedback.
Inspirational: As you create a compelling strategy for our localization needs, you excel at inspiring team members to champion the strategy. As a leader of leaders, you know how important it is to lead by example and establish effective working relationships across a complex, international, multi-cultural company.

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

About Expedia Group

Senior Director of Localization