Fraud Investigation Analyst
Location: Springfield, Missouri
Job Type: Full time
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Fraud Investigation Analyst
The Traveler and Partner Service Platform (TPSP) Operations team is looking for an innovative, energetic, and dedicated individual to help our team in the ongoing fight against post-booking fraud (customer or agent initiated). You will report to the CPCE Sr. Manager, Fraud and Risk Operations. You will utilize your experience to identify fraud and protect the interactions with our most valuable travelers
If this sounds like a good match with your professional background, we hope you will apply today!
What you’ll do:
Respond to internal and external fraud threats, coordinating end to end investigations and responses into fraudulent behavior, identifying full scope and impact
Monitor and provide ongoing analysis and insight into post-booking fraud trends across Expedia Group brands
Execute SQL, Redshift, Qubole, and Splunk database queries to retrieve data and produce standardized reports. Analyze acquired data and reports to identify new fraud activity
Balance multiple ongoing investigations, prioritizing case work to minimize fraud losses
Identify policy or process improvement opportunities and coordinate resolution with cross-functional stakeholders to reduce fraud exposure
Remain current on emerging fraud & risk trends, external tools, and industry standards as they relate to fraud prevention and risk mitigation
Who you are:
Familiarity with current technologies such as Splunk, Qubole, Tableau, or Looker
High level Excel skills, including the ability to quickly generate reports coupled with business analysis, and then formulate related recommendations based on the data
Solid understanding of SQL and SQL Developer tools, including the ability to data-mine, analyze results, and make recommendations
Experience in fraud and risk management, specifically data/customer behavior analysis is desirable
Understanding of common and creative techniques used by fraudsters to exploit e-commerce systems and processes is desirable
Effectively communicate complex ideas to primary business partners, both verbally and in writing
Capable of working both independently and in a team-oriented, collaborative fast-paced, results-driven environment
Salesforce experience is a plus
Customer Contact Center, e-commerce, or travel industry experience is a plus
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.