Senior Product Manager
Location: Austin, Texas
Job Type: Full time
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Senior Product Manager
Expedia Group’s Product and Technology (P&T) team services millions of travelers across the globe every year. Our mission is to power travel for everyone, everywhere. We are doing this by supporting thousands of travel businesses with a best-in-travel set of eCommerce capabilities, that deliver a seamless experience to travelers, no matter what they are buying, where they are, or where they are traveling to.
As Expedia’s Payments team we build best-in-class payments solutions for travel businesses. Employing decades of expertise in travel and pushing the envelope on technology and data science, our goal is to provide the fastest, most accurate and most reliable payments solutions to empower travelers, suppliers, partners, and travel entrepreneurs across the world grow their business.
We are looking for a Senior Product Manager to join the Payments product team at EG. The Senior Product Manager will lead the financial onboarding products for Expedia Group Travel Platform (EGTP). This product leader will define and deliver the roadmap of the financial onboarding needs of EG’s partners across Line of businesses (LoBs) on the EGTP. Additionally, the candidate will lead product engagement with external partners for B2B payments product needs of EGTP and will work with payments partnership team to ensure EGTP readiness for financial onboarding products.
As a Senior Product Manager, you will drive our vision, strategy, and product roadmap for our global Payments platform team operating across more than 100 countries and millions of travelers. The successful candidate will form a strategy that gets to the core of what our customers value, set priorities that move that strategy forward, and exert influence to align diverse stakeholders. Candidates should enjoy working in a collaborative, analytical, and fast-paced environment and be comfortable interacting with highly technical cross-functional teams. Candidates must dive deep into data, have strong writing skills, and be comfortable leading executive-level reviews. This is a highly strategic position that will impact the direction of our organization going forward.
What you'll do:
Mentor others to use decision frameworks and the process of linking data, knowledge and insights together. Considers risks that will impact timing of decisions to ensure the most beneficial decision is made
Uses frameworks to align stakeholders and leadership on product direction/key decisions. Effectively influences for best outcomes
Generates ideas for developing deeper customer insights (i.e. new research topics and methods, new data sources, etc.) including ways to better quantify insights and build/utilize feedback loops
Prioritizes customer segments to ensure business value for not just own product line, but broader brand
Coaches peers in team on how to understand customer pain points, develop hypothesis and tests to solve customer problems
Owns multiple, unrelated product areas
Develops the product strategy, roadmap and go-to-market plan
Drives cross-team collaborations with leaders to move projects forward and close on open questions
Serves as a go-to person for leadership team for questions, clarifications, and direction
Facilitates communications with external teams to unblock development of products
Exhibits storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships
Proactively contributes to cross team collaboration and leads alignment of work with broader initiatives tailoring messaging to audience and filters relevant communication
Guides functional peers and partners on how to use standard frameworks and methodologies
Contributes to events (for example, workshops) to help others develop functional knowledge and acumen, both within and across teams
Demonstrates a critical understanding of business processes and challenges to recommend and develop solutions to meet unique business needs and achieve objectives
Works with numerous stakeholders to holistically define a complex problem space, desired customer and business outcomes and effective solutions models/technology impact desired outcomes, understands in detail the cause and effect relationship across components and can suggest ways to measure the impact of changes in the system
Experiences in financial policies and/or processes and/or user
Identifies which cross organizational
Builds feedback and data loops into system changes to enable continuous system improvement at scale
Who you are:
10+ years for Bachelor's and/or 8+ years for Master's degree in a related field or equivalent experience, or equivalent related professional experience
Experience in Agile practices, Communication, Data science principles, Listening, and Scientific method
Experience in B2B payments and partners payments in a marketplace or platform company
Experience in leading financial onboarding products, creating seamless partner experience while meeting onboarding requirements
Experience in delivering partners centric B2B payments product and scaling adoption to deliver value
Creates set of qualitative and quantitative measures to drive performance across an existing product area
Understands how to improve performance of metrics
Understands interdependency of metrics and metric relationships
Expands metrics and measurement of the product over time to deepen understanding of business performance
Prioritizes new product features or strategic direction based on metric impacts
Establishes cadence for metrics review to ensure data driven decision making within the department
Translates insights into action within the department
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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