Disputes Investigator I

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Disputes Investigator I

Are you ready to put your investigative mind to work? Then read on, this position might be the right fit for you!

We are a dynamic team of investigators passionate about the review of potential fraud, as well as other drivers for chargebacks. We review these chargebacks to assess the risk involved with the transactions with the goal of preventing chargeback losses. We are looking for a new member of our chargeback team to help in the defense against these losses. Dispute Investigators are primarily responsible for reviewing individual disputes and making decisions based on the information available. We value multifaceted strengths and recognize the importance of individual contributions.

Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Are you experienced in research or investigation? Does the prospect of a continually growing job with multiple avenues of approach sound appealing? Are you an individual who has a detailed approach to life and a desire to continue growing and improving? If this sounds like you then the Chargeback Analyst job may be right up your alley!

What you’ll do:

• You will assist the team in identifying fraud, providing a benefit to both the company and our customers

• Work independently of other analysts while still chipping into the overall goals of the team and department

• You will provide an in-depth analysis of chargebacks in order to evaluate the fraud risk involved

• We want someone to assist with special projects both inside and outside the queue when required

• You will assist in the identification and reporting of bugs or issues impacting the team

• Research transactional and customer records to link unidentified transactions and chargebacks to known fraudulent activity

• You May execute standard SQL database queries to retrieve data and produce standardized reports

• May analyze or assist with the analysis of acquired data and reports to identify new fraudulent activity

• Continue to grow in skill and understanding of current fraud trends

• May assist with or perform special projects in a timely manner, as requested

• Maintains or exceeds required performance standards

• Potential outreach with customers, banks, vendors, airlines, and internal business partners to determine the best way to minimize chargeback losses

Who you are:

• You have strong communication skills, self-motivation, and results-oriented approach

• 1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferred

• The ability to self-motivate and strive for improvement both in yourself and those around you

• Proven customer service, organizational, and analytical skills

• Confidence in making instinctual decisions with little or no supervision

• Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit

• Bachelor’s degree in a related field or equivalent related professional experience

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About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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