HRSD ServiceNow Analyst II
Location: Seattle, Washington
Job Type: Full time
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HRSD ServiceNow Analyst II
The Expedia Peoples Technology Team is looking for Software Development Engineer with a focus on ServiceNow to support Expedia Corporate and all Expedia Brands. As a Software Dev Engineer, your main responsibility will be defining and implementing ServiceNow configurations and Integrations changes within the HRSD and Employee Workflow modules for Expedia’s People Technology team. You will be part an integral part of a team dedicated to constantly improving the configuration and customization of ServiceNow to meet Expedia’s global requirement.
This position combines proficiency in the HRSD, Employee Workflows, and Integration Hub capabilities of ServiceNow. A strong ability to communicate clearly and collaborate with Product Managers in turning broad requirements into deliverable work items. The individual will also work with multi-functional teams to address system, interface, data, and vendor issues. Finally, the role will be primarily responsible for bidirectional integration of ServiceNow with other internal/external tools.
What you'll do:
You will perform the necessary tasks to design and develop features, add, and update configurations and customizations for component discovery
Integrate ServiceNow with other systems in Expedia to meet requirements. Your skills, knowledge of the platform and proficiency in communication to collect configuration information and requirements will aid you and team success
You will work independently, as a productive member of a project team and closely with key clients and senior technology leaders
Effectively evaluate requests for ServiceNow improvement and promptly respond with solution recommendations, including alternative options to a given problem
Provide troubleshooting support for resolution of complex ServiceNow issues
Design, develop, debug, and modify configurable aspects of ServiceNow
Design, develop, debug, and modify Integrations (custom, Spoke)
Work with others and independently to resolve problems and roadblocks, with management assistance if required
Build and execute effective test plans to ensure quality
Follow through on details and drive issues to closure
Document & communicate procedures for leveraging new/modified functionality when required
Work in an Agile Scrum development environment, attending and participating in standups, grooming, sprint planning, demos and retrospectives
Who you are:
Must Have: 3+ years’ experience with ServiceNow HRSD & Employee Workflow module for both configuration and Integrations
Nice to Have: System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Demonstrated initiative to build and improve processes with team members
Must be a proactive self-starter who can work well under pressure in an environment of continuous change
Strong communication and written skills
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
Bachelor's or Master's in Computer Science or related technical field; or equivalent related professional experience
The total cash range for this position in Austin is $105,500 to $148,000. Employees in this role have the potential to increase their pay up to $169,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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