Technical Account Manager
Location: Chicago, Illinois
Job Type: Full time
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Technical Account Manager
The travel market never stands still. At Expedia Partner Solutions (EPS), we’re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and build the tools & technologies that help millions of travelers find the best accommodation, car hire, & flights for their next trip. We offer the opportunity to work with the brightest minds in the industry in an upbeat, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and making sure we have fun while we’re doing it!
As a Technical Account Manager working within the Partner Success team focused on our demand partner solutions at Expedia Group, you will join a growing team delivering travel solutions for large partners. Working closely with business, product, and technology teams you’ll be responsible for driving key initiatives to support the growth of Expedia for Business. Bring your experience, creativity, communication and collaboration skills and join us as we continue to reinvent travel.
What you'll do:
Manage the product and technical aspects of Expedia Group’s relationship with strategic, enterprise partners partnering with Commercial Account Managers to serve as the primary technical point of contact for a set of partners
Understand the full array of the company’s offerings and areas of expertise, apply this knowledge to meet the needs of the partner
Demonstrate compelling rationale while explaining ideas to gain support to resolve issues and effectively influence others considering the situation from the point of view of the other party to identify a common ground, elegantly move out of deadlock situations and achieve favorable outcomes in each negotiation
Advocate for loyalty partners with business, product, and development teams within Demand Partner Solutions and across Expedia Group
Contribute to feature roadmap and prioritization working across Demand Partner Solutions product and technology teams. Conversely, extend the usage of product capabilities to grow the travel business through existing partnerships
Build productive relationships with internal teams and external partners to drive feature delivery by supporting new partnership opportunities, from technical sales consultation to new partner implementations
Who you are:
Strong critical thinking skills and experience leading highly complex products through technical support, product development or project management
A consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic and sophisticated environment
Strong customer focus, excellent problem solving and analytical skills demonstrating successfully grown business partnerships by identifying product opportunities, building a business case for them, and executing
Evangelized and articulated innovative technology for both technical and non-technical parties
Built and maintained strong internal and external working relationships across business and technical teams
High energy and a positive outlook with the passion to build a better product at every opportunity
4-6 years of relevant work experience in the technology or internet sector; Bachelor’s degree in engineering or computer science or business or in a related technical field; or equivalent related professional experience
Knowledge of travel industry preferred and previous experience with travel technology products and operations
The total cash range for this position in Chicago is $118,000.00 to $165,500.00. Employees in this role have the potential to increase their pay up to $189,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.