Solutions Manager, Settlement and Reporting
Location: Austin, Texas, Chicago, Illinois, Dallas, Texas, Seattle, Washington
Job Type: Full time
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Solutions Manager, Settlement and Reporting
The Air Partner Solutions team is responsible for ensuring that Expedia’s air operations is run efficiently and identifies opportunities to improve customer experience and the financial health of the business.
The Solutions Manager will drive increasingly complex projects requiring coordination within an organization. You will support the Settlement and Reporting team in their ability to effectively perform their functions. This includes support on projects, reporting, and coordination with other internal teams.
What You’ll Do:
Establish and maintain internal and external stakeholder trust by effectively addressing their concerns and advocating for their needs to further long-term interests
Help customers explore and understand their wider business challenges
Use understanding of current business processes, objectives and challenges to suggest solutions and improvements
Act as the information liaison to the business and the first point of contact
Identify methods for collecting data, perform data analyses and articulate findings
Conduct investigation and analyze data to determine causal relationships
Create and maintain applicable KPIs to drive action based on results
Develop project schedule, define timeframe, and prioritize tasks to achieve project milestones and deliver intended objectives
Monitor progress and initiate actions to meet project milestones, timelines, specifications and requirements
Keep relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule
Proactively manage risk, working with the team to anticipate new risks and lead mitigation planning
Lead increasingly complex non-technical projects with some supervised work on ambiguous, adaptive programs
Coordinate with team members and stakeholders (internal and external) to execute new ideas or approaches and achieve process improvement goals
Compile data and analyze the impact of process changes
Who You Are:
2 to 3 years minimum experience in project management or related field; travel industry preferred
Bachelor's or Master's degree in a related field; or equivalent related professional experience
Strong business acumen. This role requires translating complex technical operations into tangible business outcomes
Creative problem-solving and a collaborative approach. An ability to work across functions (e.g. Contact Centers, Product, Finance) and teams to get to great outcomes for EG’s partners, people, and business. Building and extending trust will be a key success factor
Desire to dive deep into your functional responsibilities as well as to learn more about different teams around you
The total cash range for this position in Springfield is $58,500 to $82,000 . Employees in this role have the potential to increase their pay up to $93,500 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Dallas is $72,500 to $101,500, . Employees in this role have the potential to increase their pay up to $116,000 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Austin is $82,500 to $115,500, . Employees in this role have the potential to increase their pay up to $132,000 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Seattle is $78,500.00 to $110,000.00. Employees in this role have the potential to increase their pay up to $125,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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