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Senior Program Manager, Business Enablement & Performance

Expedia Group

Location: Austin, Texas, Chicago, Illinois, Seattle, Washington

Job Type: Full time


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Senior Program Manager – Business Enablement & Performance

Reliability Engineering and Operations (REO) is an organization within Development, Platform, and Infrastructure (DPI). REO ensures sites and services are up, optimized, and resilient. We proactively monitor and resolve customer impacting issues instead of waiting or being reactive. We enable Reliability, Availability, and Engineering tools and best practices to unlock an exceptional traveler’s experience through our ecosystem.

Expedia Group is seeking a Senior Program Manager for the Reliability, Engineering and Operations (REO) group within the Product & Technology Division. This position reports to the VP of DPI-REO, and will lead the strategic project development and implementation, internal communications, and operational initiatives for the organization. The person in the role will be a key member of the leadership team and act as the thought partner, drive the key initiatives that set up the organization for scale, agility, and high performance; drive consistency; bring alignment for execution and clarity of roles in the execution plans.

At Expedia Group, our mission is to power global travel for everyone, everywhere. As a Senior Program Manager - Business Enablement & Performance you will partner with Engineering, and Business Operations to execute against a roadmap that prioritizes amazing customer experiences. You will raise the bar for planning, assessment of metrics, and inspirational leadership in ways that uplift our planning processes and elevate our capability within the company.

What You Will Do:

  • Partner with leaders to ensure alignment across the organization on overall strategic goals, standards, OKRs, and KPI’s

  • Manage leadership communications within the organization

  • Drive rhythm of business together with business operating teams (e.g., fireside chat, all hands, Q&A, townhall, TechOps review, offsites etc.)

  • Identify gaps in efficiencies, opportunities for optimization and execute on solutions with the leadership team

  • Drive orchestration of workstreams and initiatives, coordinating with product lines to ensure consistency in execution

  • Lead cross functional initiatives that sets the organization for scale, agility, and high performance

 Who You Are:

  • Bachelor’s or Master's in business management or a related field; or equivalent related professional experience

  • 5 + years of experience in strategic planning and prioritization, program management (agile) and/or Chief of Staff role. Related experience and capability will be considered

  • Outstanding communication and organizing skills, both written and verbal

  • Able to engender trust; Strong team-building, analytical, collaboration, and motivation

  • Advanced abilities to “connect the dots”

  • A people-oriented team-player who builds allyship across Expedia Group, has the enthusiasm and passion to engage own team and wider organization.

  • Able to work independently and take the initiative to and solve tough problems

  • A leader that drives clarity and executes on ambiguous problems

  • Extremely proactive, self-directed and takes initiative without explicit direction

  • Advanced abilities to “connect the dots” and very comfortable using data to drive decisions/outcomes

The total cash range for this position in Austin is $161,500 to $226,000. Employees in this role have the potential to increase their pay up to $258,500 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $148,500 to $208,000.00. Employees in this role have the potential to increase their pay up to $237,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $161,500.00 to $226,000.00. Employees in this role have the potential to increase their pay up to $258,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.