Procurement Sourcing Manager - Contact Center/BPO

Expedia Group

Location: Austin, Texas, Greater London, Seattle, Washington, Springfield, Missouri

Job Type: Full time


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Procurement Sourcing Manager - Contact Center Category

Expedia’s Global Procurement Group is seeking a Strategic Sourcing Manager with specific focus with Contact Center Labor (BPO, External Labor). Build strong relationships with internal business stakeholders to manage activities that facilitate effective vendor selection processes, effective negotiations of agreements, and ongoing contract and vendor management support to deliver continuous cost savings, performance and process improvement to the business.

What you'll do:

  • Act as consultant to business partners in the vendor sourcing process, communicating approach for vendor agreement negotiations and/or ongoing projects

  • Manage full range of projects from transactional to complex, spanning all types of third party services. Identify data and research resources in the industry. Track competitive landscape and identify emerging vendor candidates and staffing approaches

  • Partner with internal organizations to: define requirements; assist with identifying vendors; manage RFx process and evaluations; provide vendor evaluation framework; and make recommendations on vendor selection

  • Draft and redline commercial components of master purchasing and service contracts, statements of work, and software as a service and licensing agreements

  • Conduct analysis, coordinate key stakeholder participation (Legal, Tax, Security, Finance, etc.) and execute supporting administrative processes.

  • Facilitate efforts across multiple products/brands as well as multiple geographies in developing solutions to problems

  • Create, communicate and execute on sourcing project work plan and timeline. Identify supporting efforts, dependencies or barriers. Identify and track any sourcing issues, track and report progress

  • Execute against a portfolio of projects comprised of both large and strategic initiatives, as well as high volume transactional support

  • Assist with risk analysis to identify issues (financial, operational and/or regulatory) and develop risk mitigation strategy. Communicate risks and alternative mitigation strategies to business owners and stakeholders

  • Manage administrative processes and activity reporting as needed to support projects

  • Support other business-related activities as directed by management

Who you are:

  • 3+ years’ experience in global corporate indirect procurement/strategic sourcing with a focus on transactional high volume

  • Bachelor's or Master's degree in a related field; or equivalent related professional experience

  • High level competence in all core Strategic Sourcing disciplines

  • Strong skills in Microsoft Office Suite

  • Works well under pressure and within short time constraints; able to work with high levels of ambiguity

  • Strong business acumen, analytical and organizational skills with a high degree of attention to detail

  • Strong process orientation with project management skills and proven program implementation experience

  • Excellent interpersonal, and written and verbal communication skills

  • Team player who can work independently while prioritizing his/her own work and resources

  • Capable of working with abstract concepts and effectively communicating conceptual topics to others

  • Ability to work with a complex matrix of stakeholders and businesses

  • Ability to manage time to complete work effectively and efficiently


The total cash range for this position in Austin is $104,000 to 145,500 . Employees in this role have the potential to increase their pay up to $166,500 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Springfield is $79,000 to $110,500 . Employees in this role have the potential to increase their pay up to $126,500 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $104,000.00 to $145,500.00. Employees in this role have the potential to increase their pay up to $166,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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