Technical Operations Analyst
Location: Chicago, Illinois
Job Type: Full time
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Technical Operations Analyst
Do you want to be part of a partner-focused team that in a global technology organization? Do you enjoy being First to Know and First to Act to ensure high availability of partner-facing applications and services? Our Partner Operations Team is looking for an experienced person to join our team. Our focus is on ensuring operational stability for our partners by quickly identifying and understanding impacting events, driving those issues to resolution, and working with other Technology teams to improve service reliability and customer experience.
What you’ll do:
Support the production environment through proactive monitoring, identifying anomalies or abnormal trends, and collaborating with development and engineering teams to resolve issues
Support incident response on critical applications and infrastructure issues
Analyze user experience patterns to understand their business and technology requirements and work with Technology and Product teams to motivate change
Perform application log analysis and develop improvements that allow applications to better instrument for availability and performance (uptime, success rate, and user experience)
Build custom alerts, dashboards and reports needed for the development, engineering, and operations teams
Provide analysis and reporting for major incidents, SLAs, SLIs, SLOs, etc. to key partners
Support launches of new partners and services
Who you are:
2+ years’ experience on an operationally focused team in Website Operations, Application Support, or similar position or Bachelors/Master’s in Computer Science, Information Technology, Computer Engineering, or related technical field; or equivalent related professional experience
Experience with application and service monitoring tools, such as Splunk, DataDog, Catchpoint, CloudWatch, Dynatrace, etc.
Experience working with several teams on incident resolution in an efficient manner
Understanding of large-scale, sophisticated systems from a reliability perspective
Great communication skills and ability to work well in a diverse, team-focused environment
Experience in scripting or coding is a plus (Python, R, JS, etc.)
Understanding of IT Service Management (ITSM) is a plus
#LI-MJ3The total cash range for this position in Chicago is $77,000.00 to $107,500.00. Employees in this role have the potential to increase their pay up to $123,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.