Launch Manager, AMER

The main responsibilities of your new role are to undertake project management across small and large partners within the portfolio. You will lead and coordinate internal and external stakeholders providing planning, configuration and best practice advice. You will work across strategic initiatives providing expertise from the launch team, being an advocate of the Partners needs and the end-to-end processes.

What you’ll do:

• Manage your portfolio of partner launches across the Americas region, coordinating with internal and external stakeholders

• Lead kick off calls and workshops with the relevant stakeholders and deliver a launch plan with each partner

• Consultant with our partners to launch effectively and efficiency

• Work with partners to understand their requirements and how our solutions will help meet these, tailoring to their business needs and processes

• Coordinating across internal team to facilitate partner requests

• Documenting processes and knowledge base articles on new initiatives & products

• Develop and contribute to process improvements and training

• Manage the Configuration of partners setting them up for success

• Assist with pre-sales and RFPs

• Track the status of each partner and help manage the pipeline with the sales team on when launches can take place and be prioritized

• Manage our certification process with partners and provide best practice advice to help them meet our requirements

• Liaise directly with 3rd party technology providers who are performing development work on behalf of the partner

• Work with Partners and the regional Sales organization continuously monitor API development request and feedback to the Product team

Who you are:

• Team player with an adaptable and flexible approach

• Good Project Management experience

• Strong facilitation & partner facing experience

• Good interpersonal skills and experience working with both business and technical teams

• Ability to work independently with limited supervision and with other department personnel in a very dynamic and time sensitive work environment

• Multicultural awareness and experience working internationally is a plus

• Be articulate with good presentation and written communication skills

• Ability to develop a thorough understanding of the client’s business, industry and needs

• Some experience with Salesforce CRM, or a similar Cloud based CRM, will be a great advantage

• Current PMI certification is highly advantageous

• Able to communicate in fluent English. Spanish and Portuguese language skills is a plus

#LI-BB1

The total cash range for this position in Chicago is $72,500.00 to $101,500.00. Employees in this role have the potential to increase their pay up to $116,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Orlando is $72,500.00 to $101,500.00. Employees in this role have the potential to increase their pay up to $116,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.