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Director, Technical Operations

Expedia Group

Location: Austin, Texas, Seattle, Washington

Job Type: Full time


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Director, Technology Operations:

Do you want to make a positive impact on travelers, employees, partners and suppliers in the travel industry? Would you like to help us connect traveling customers everywhere? We at Expedia Group build the world’s trusted travel platform, and our security team is responsible for enabling customer trust and integrity throughout all brands. We are a diverse global environment and bring the world closer together every day.

As Director of Technology Operations, you will build and lead a team of highly skilled technology operations professionals, whose primary responsibilities include the deployment and operation of mission critical enterprise security & identity infrastructure. You will provide technical and management expertise while collaborating with managers, engineers, developers and all levels of leadership to execute on tactical and operational goals.

You will manage delivery of technical operations support for critical security & Identity systems and services; including Privileged Identity Management, intrusion detection, data leakage prevention, content filtering, vulnerability and security event management

Who you are:

  • You are a thought leader when it comes to secure technologies and processes that ensure that every connection is trusted and secure.

  • You are passionate about protecting data, protecting financials and ensuring privacy throughout our global reach.

  • You are familiar with the most elite security products available and how to operate, deploy and measure their effectiveness.

  • You are experienced at DevSecOps, ITIL and Agile.

  • You are a collaborator and understand customer obsession.

What you’ll do:

  • You will work with a hybrid environment which is comprised of cloud, Data Center and Workstations.

  • You will manage daily team operations including on call and 24x7 support staff requirements, development of technical performance metrics and employee performance management

  • Drive ongoing maturation of our service offerings through improved monitoring, management, workflow and reporting

  • Serve as an technical escalation point for your team members and internal customers

  • Partner with peer teams to provide outstanding customer service and quickly resolve complex production issues.

  • Communicate clearly and effectively with our business customers, suppliers and partners

  • Travel as required on a limited basis

  • Participate in on call rotation as required


The total cash range for this position in Austin is $207,500 to $290,500. Employees in this role have the potential to increase their pay up to $332,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $177,000.00 to $247,500.00. Employees in this role have the potential to increase their pay up to $283,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.