Air Commission Validation Analyst

Do you want to be an integral part of Expedia’s Air Operations team? Do you enjoy building trusted partnerships, problem-solving, and championing change? This might be the fit for you as a Commission Analyst in Air Operations as part of Expedia Group E4B Organization. In this role, you will be supporting Operations by driving root cause analysis and supporting operational needs with a time of ticketing commissions.

We are searching for a self-starter who enjoys working both independently and as part of a diverse team. Your attention to detail, interpersonal skills, and positive attitude will enable you to work effectively with the team, our partners, and our vendors. Your keen operational skills will ensure we have the right operating structures in place with streamlining processes and an eye toward increasing automating opportunities.

What you'll do:

• Be proficient with reviewing complex airline contracts with attention to where broader interpretation occurs and validate the terms during daily audits and impact reports

• Investigate, analyze, and resolve Commission memo queries escalated by vendors

• Conduct thorough airline audits on ticket issued via ARC and BSP to ensure processes are working with SOX compliance

• Investigate ticketing issues using functional capabilities to identify the root cause. Use knowledge of the air operational process to assist with any blockers or drive opportunities for improvements in the processes

• Provide feedback to peers, and mentor colleagues to increase their skill sets

• Facilitate collaboration with different stakeholders with varied perspectives to develop effective solutions

• Drive high-priority issues to a timely resolution by engaging SMEs and leveraging the necessary resources

• Communicate analysis findings and recommendations both strategic and tactical to colleagues, stakeholders, and leadership in a clear, concise, and influential manner. Be able to draft balanced and evidence-based reports on findings

• Responsible for managing commission related Salesforce cases requiring action by both internal and external partners, including vendors

Who you are:

• 2-3 years in operations or analysis with demonstrated experience in problem-solving

• Bachelor’s or Master's degree in related field; or equivalent related professional experience

• Proficient in Amadeus and Farelogix with reading and understanding booking history

• Deep knowledge of the industry with an understanding of reservations and the ticketing process is strongly preferred

• Intermediate/expert level experience with Microsoft Excel functions highly preferred; understanding of macros preferred

• Able to use a flexible approach, be a creative, strategic thinker, and adapt quickly to changing circumstances or roles

• Demonstrate active listening to ensure all viewpoints have been heard and discussed before reaching conclusions, offering guidance, or asserting your own views

• Collaborative yet influential

• Respectful of our differences and seek to resolve conflicts in a timely and direct manner

The total cash range for this position in Springfield is $49,000 to $68,500. Employees in this role have the potential to increase their pay up to $78,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.