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Director, Program Management – Checkout Experience Engineering

We are seeking an experienced and dynamic Director of Technical Program Management to join the Checkout Experience Engineering team at Expedia Group. As the Director of Technical Program Management, you will play a crucial role in leading and driving the execution of complex technical initiatives that underpin our platform and services. You will collaborate with cross-functional teams, manage a team of program managers, and work closely with engineering, design and product teams to deliver innovative solutions that enhance our customer experience and drive business growth.

The Director, TPM should know how to motivate team members to drive cross-organizational initiatives forward, delving into details as necessary and delegating responsibly to a team of independent, creative, and ambitious program managers. The Director, Technical Program Management will be responsible for managing a team of program managers across North America, Europe and Asia to shape our technical delivery culture, and lead the program management function across our organization. We believe in strong partnerships with our stakeholders, lean development, making iterative improvements, flexibility, technical excellence, and getting customer feedback early and often.

What you’ll do:

Lead and mentor a team of technical program managers, fostering a culture of collaboration, innovation, and operational excellence
Assign TPMs in roles and assignments that stretch their capabilities and empower personal and career development
Establish and maintain clear roles and responsibilities and best practices for program management, driving continuous improvement in processes and methodologies
Define and drive the strategic direction of technical programs, aligning them with business goals, key metrics and customer needs
Define resource allocation process across the team, maintain current allocations and find areas of efficiency to load balance across the org to meet business needs
Collaborate with engineering, product, and design teams and guide the team to develop project plans, set milestones, and manage program execution from initiation to delivery, adjusting priorities, mitigating risks, timelines, or resources as needed
Influence the product roadmaps to balance prioritization of tech initiatives with business value deliverables
Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized, which should differ and how to enable the team in achieving efficiencies
Manage stakeholder communication and expectations, ensuring transparent and effective reporting on program progress, risks, and mitigations
Work across team boundaries with engineering leaders and program managers of multiple products or efforts to appropriately prioritize work to gain alignment with overall initiative, organization, and company goals
Actively identify and drive resolution on cross-team issues, scope changes, resource constraints, and other impediments
Proactively identify and mitigate issues and risks. Leveraging experience to anticipate risks in advance of impacts. Integrate business and cross-division perspective into issue/risk identification & mitigation. Decide mitigation strategies (when appropriate)
Ability to monitor system (application or TnL) dashboard, analyze trends and identify areas of focus
Monitor industry trends, emerging technologies, and competitive landscapes to inform program strategy and innovation

Who you are:

Demonstrates experience owning complex program strategy development and implementation across a program portfolio that enables world-class user experiences
Experience driving a culture of constructive critique, challenging others to bring fresh and creative perspectives to differentiating functional technical communications
Demonstrates the ability to creatively develop tools, visual aids and other original content to support the understanding/education of sophisticated and technical information (e.g., legal, operational risk, and regulatory data)
Experience coaching others on the standard methodologies and approaches for crafting clear, concise and organized communication materials to convey technical concepts in a user-friendly way
10+ years of related experience in related field, technology platform product management and/or large strategic program management
Bachelor's degree in Analytics, Computer Science, Engineering or a related Technical field; or MBA or Equivalent related professional experience
Passionate about delivering engaging, multi-platform experiences for our travelers

The total cash range for this position in Seattle is $207,500.00 to $290,500.00. Employees in this role have the potential to increase their pay up to $332,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.