Enterprise Account Manager, Partner Success
Location: Austin, Texas
Job Type: Full time
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Enterprise Account Manager, Partner Success
The Enterprise Account Manager is key to promoting and developing a high level of engagement and growth with Vrbo’sEnterprise level owners andProperty Managers. The Enterprise portfolio consists of approximately 135 high value,high touch accounts that you will work collaboratively with to accelerate partner growth, enhance the traveler experience, and drive revenue on the Vrbo platform.
Your primary focus is to improve the productivity and results fromparticipating in Vrbo’s marketplace. You will continuously work to maximize your accounts production potential by utilizing and sharing unique data insights andtrends to drive competitiveness and gain market share with partners. Some travel is required.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
What you'll do:
Develop and prioritize a portfolio contact strategy
Build and manage relationships based on trust and aligned goals to influence partner growth
Establish performance goals in conjunction with partners, develop action plan, secure commitment, drive achievement to goals, and track success
Communicate daily with a portfolio of high-level customers and function as their primary point of contact for account optimization
Grow Vrbo market share by improving partnercompetitiveness
Continuously analyze and prioritize your pipeline, outbound activity, and adjust if needed to find ways to optimize your portfolio management strategy
Manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers’ needs
Deliver high quality consultations at scale to achieve and exceed quarterly KPI targets as set by leadership
Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices); Establish credibility and relevance with partners by delivering trends, data, and market insights in an easy-to-understand manner to inform Partner recommendations
Drive content, rate, availability accuracy and competitiveness on the Vrbo sites to maximize booking conversion
Educate partners on the self-service features available on Vrbo
Keep abreast of key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market of your customers at local, national, and global levels
Gather feedback from partners regarding product enhancements and processes to drive Partner efficiencies and increase revenue; Communicate feedback internally to help drive continuous improvement
Create and deliver presentations to Partners and Peers
Attend industry events, visit partners, and present opportunities and insights to improve and grow their business
Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies
Who you are:
Bachelor’s Degree or any other related fields; or equivalent related professional experience
3+ years of experience in customer success or account management
B2B, ecommerce or software consulting sales experience preferred
Knowledge of the vacation rental industry is a plus
Proficient in Microsoft Office
Knowledge of Salesforce or other CRM systems and Tableau
ExceptionalAccount Management:You prioritize and understand partners and customize engagement approaches;you can diffuse difficult, high-pressure, or contentious situations quickly; willing and able to have direct and frank conversations with partners; you build rapport with Leadership Team and across Vrbo
Commercial Acumen:You understand how manyfacets of the VR industry and how each may impact the business
You prioritize and manage tasks with minimal assistance and direction; you meet all team commitments and goals and demonstrate willingness and capability to take on additionaltasks
Strategic thinking and planning:you have a curious nature to understand partner needs to align opportunities and create “win-win” situations that bring value for both Vrbo, Partners and Travelers; you are bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at Vrbo
Executive Presence: You effectively communicate with C-level partners with professionalism and confidence that influences business decisions
Data Driven Business Acumen: you use software, data, and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner
Continuous Improvement and Agility: you are willing to learn and adopt agile principles; you look for improvement and feedback; you embrace changes and maintain work effectiveness even with changes in tasks and priorities
Internal Collaboration: you work well with cross-functional teams and use and build internal network
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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