Location: Springfield, Missouri
Job Type: Full time
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This is an entry level financial operations role that exists to support the collection or recovery of monies due to Expedia Group from partners or suppliers. You would work with local teammates and market managers across the organization to research and resolve payment related issues.
What you'll do:
Crafts relationships with our partners to collect their debt, mainly by phone, but also via email or chat
Effectively builds relationships and collaborates with business partners internally and externally to improve processes and meet departmental expectations, deadlines, and targets
Direct interaction with external customers and partners but has limited scope and is transactional in nature
Able to discuss invoice disputes/queries with various departments from client’s side to determine ways to reach agreement and mutual satisfaction
Persuades the client to switch to company’s preferred payment methods
Receives routine information requests and ensures information is accurately retrieved, formatted, and distributed to the requestor
Understands company polices related to confidential information and ensures all data privacy guidelines are followed when distributing financial and personal information
Uses basic information management tools (e.g., online folder management system, paper/hard copy files) and system data queries, and follows prescribed processes to retrieve requested information
Utilizes standard filing systems and processes to store information/files
Shows an active interest in own work and suggests improvements to current ways of working
Demonstrates motivation and drive to perform tasks until personal goals are met and desired results are achieved
Executes tasks in a timely manner without being asked; independently drives work to completion with minimal instruction
Accurately keeps track of details and deliverables
Assesses the relative importance of tasks and activities assigned
Begins to apply judgment, with support, to make trade-offs on time and resource allocations when faced with competing demands
Utilizes resources to complete tasks; tracks own efficiency using reports and tools
Begins to distinguish between activities and tasks that add differing levels of value; begins to determine potential improvements to impact quality
Demonstrates attention to detail and a continuous improvement mindset; double-checks accuracy of own output to ensure high quality delivery
Identifies areas where efficiency and process improvement are needed within own work area
Supports process improvement by implementing ideas and approaches presented to them
Investigates and applies existing, defined solutions to known issue types, based on process and data
Who you are:
You have a minimum of 1 year of applicable experience
High School diploma or equivalent related experience
You are known to take initiative (e.g., proactiveness, problem solving, "go get what's next")
You possess good time management skills (e.g., prioritization, attendance, timeliness)
High attention to detail (e.g., quality assurance, peer review
Communication skills (e.g., verbal, non-verbal, written, listening)
Technical skills (e.g., ERP Systems, Excel)
Basic industry knowledge preferred but not required
You can provide a high level of customer service skills (e.g., stakeholder management, conflict resolution)
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.