Associate Account Manager, Small & Medium Business - Spanish and English fluency required
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Associate Account Manager, Small & Medium Business
* Spanish and English fluency required*
The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo’s Vacation Rental Hosts. Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo’s marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts. Driven and focused, you are a taskmaster who loves working with people. You are diligent, thorough and can break down technical concepts with ease.
You will be responsible for driving the success of Vacation RentalHostson theVrbo platform. This is ahigh-volume outboundcall-based role and you will use yourpersuasion skills todrive Hostbehavioron the site. The goalis to gain maximum Host success while providing a quality Traveler experience.
What you’ll do:
Consistently exceed the mark on metrics (strategic objectives set by leadership)
Establish performance goals with partners, develop action plans, secure commitment for adoption/usage
Optimize content, rate, and availability to maximize booking conversion
Manage a large volume of clients through multiple consultations daily
Communicating with Spanish-speaking clients
Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market
Pitch additional relevant products to existing customers or prospects
May include (up to 20%) travel for in person consultations
Who you are:
Bachelor’s or Master's Degree in a related field; or equivalent professional work experience
Must be fluent in Spanish both verbally and written
2 to 4 years of sales, client services, or account management experience
Knowledge of the vacation rental industry is a plus
Proficient in Microsoft Office
Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
An affinity for action and self-initiative
Strong client communication skills (both verbal and written)
Superb organization and time management skills, self-discipline
A results-focused and metrics-driven mindset
Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction
Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data
A reputation for follow-upandpersistence in challenging situations
Authentic relationship skills that earn the confidence of others
Relocation (Y/N): N
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Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.