Sr. Product Manager Payment Performance

Expedia Group’s Group Payments (EGP) team’s charter is to provide frictionless, secure and efficient payment experiences for our travelers and partners. For this, weprovidea broad range of payment products/options and currencies to our travelers & partners, including all major credit cards, debit cards and a sizeable portfolio of alternative payment methods.

The Sr. Product Manager Payment Performance will report into the Senior Manager Payment Performance, who owns and drives improvements to the performance of our global partner and traveler payment products and methods.

This team will serve as the primary focal for E.G. product teams when engaging with Payment Operationsas part of the Expedia Global Payments department.

Youwill partner very closely with members of Product, Payments Business Intelligence, Payments PartnerManagement &Operations, Payments Technology, and several Finance, eCommerce, Demand & Supply partner stakeholders.

What you will do:

You will be part of a small team to programmatically assess the operational and financial performance as well as the partner and traveler experiences of our payment products and methods. Your team will lead the resolution of performance issues. You will identify and prioritize improvements to our payment products and experiences by helping prioritize opportunities and influencing the development teams responsible of delivering the work.

1.Programmatically and systematically identifyand prevent product performance issues

You will partner closely with Payment Operations and Business Intelligence, Productand others to systematically identify product performance issues. You will leverage various monitoring and benchmarking tools to proactively look for product performance issues and improvement opportunities.You will serve as the feedback loop for the Product and Engineering team, you will take an active role in ensuring learnings are considered in the product idealization and development process. You will establish short- and longer-term plans to address significant product performance issues and opportunities.

2. Lead the resolution of product issues and improvement opportunities

You will take the lead with cross-functional team to triage issues that have significant partner, traveler, or business impact. You will partner closely with Payment Operations, Product, and External Partners to ensure these issues are assigned to the correct team/person and are resolved. You will collaborate closely with the Subject Matter Experts on these teams but ensure clear accountability and transparency. You will document, communicate the learning and recommendations.

3. Prioritize the work to systematically eliminate or prevent product performance issues

Based on the learning from the issues, you will work with EGP teams to systematically eliminate or prevent product performance issues. You will be responsible for the prioritization of engineeringcapacity dedicated to the product performance. You will partner closely with Consumer Product, Consumer Payment Ops, Engineering and Project Management toalign priorities internally, ifnecessary. You will work with Payment Partner Management to prioritize the work externally with 3rd party payment partners and fintech’s. You will help both internal and external partners understand the traveler and business impact of these issues, you will communicate investigation results, correctiveactions, and recommendations to EGP function leaders.

4. Drive the expansion of relevant payment productsand traveler payment experiences

You will work closely with Payments Operations, Partner Management, Product, Payment Engineering, and others to expand existing payment product capabilities.You will identify and prioritize the deployment of incremental payment products and experiences by leveraging Expedia’s scalable and flexible payments platform.

Who you are:

• Have the passion and drive towards seamless customer experience or product performance

• Deep payment industry knowledge of e-Commerce, B2B, and/or B2C payments is required

• Functional experience in product management or product analytics

• A history of driving business values through systematic, incremental but consistent improvements

• Proven successes in stakeholder relationships and strategic program management, and establishing clear accountabilities

• Navigate through complexities, leading with simplification and executing with agility

• Collaborate and bring others along, create clearpriorities and accountabilities

• Experience working with an ecommerce payment processor, acquiring banks, fintech, payment card brand or the payment function within a large ecommerce merchant

• Ability to lead without formal authority and ability to coach junior level team members

• Payment or travel industry knowledge and execution experience, understand economic drivers of each player in the industry value chain

• Global payments experience and proficiency in multiple languages is preferred but not required
  

The total cash range for this position in Springfield, MO is $147,500 to $206,500. Employees in this role have the potential to increase their pay up to $236,000 which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

#LI-KW1